Public Discussion: Community Feedback - Is it being heard?

[Ritsuka-55]

Don't know about JP, but western feedback has always been ignored, it's nothing new/recent, it's a japenese game made by japenese devs afterall.

[MistyMew]

While I do realize they would give JP priority....(its very wrong but... I get it), I think it would be nice to hear more from our own community staff on a regular basis.

Maybe a quick weekly or even monthly post disclosing what (if anything) they have forwarded to head office and why they chose the specific items.

I understand that SE may not take what we suggest to heart, BUT it would be nice to finally know if anything is ever forwarded to them.
(realistically, its not like Yoshi is sitting in HQ getting someone to translate this forum to him daily...orrrr ever!)

There's no way he could know much of anything unless our own team contacts /sends in reports etc.

IF they do, we need to know about it every time, that alone would help with at least some animosity from the forums.

Some of us feel ignored (for years) cause tbh, we are ,and it cant be shown otherwise. Sadly I don't believe anything is ever mentioned to SE, which is absolutely not a good move.

[EagleDynamics]

snip

No probably not.

[Colt47]

I don't know what proof people are using to say that the Final Fantasy XIV team doesn't listen to feedback from the community, but they do have some challenges with providing feedback during the rougher periods between patches. The NA forums are sort of an FFA experience with multiple threads sometimes on the same subject, trolling threads that go no where, and stuff that the team probably knows about already and doesn't feel the need to provide feedback on. Not to mention most subjects that are relevant often get hijacked by people who are more about talking about their own problems, like trying to make a thread about ideas for mid-core content and then having someone come in and start complaining how they have issues playing a specific job because of hot bar issues.

The painful truth is that the vast majority of people just don't provide very good feedback. They get wrapped up in emotions or don't think their statements all the way through, and view forum posts as a way to vent their frustrations. Of course the development team isn't going to provide any feedback if they can't find anything of worth to provide feedback to in all the filth that piles up regularly. And yes, everyone is guilty of making posts that provide no useful information. We all do it at some point and there's not really anything wrong with doing so, but if everyone does so regularly, it quickly makes the line of communication unusable for anything other than catharsis or self rumination.

[Niadissa]

I think feedback is heard, I just think its being cherry picked.

Hard topics are ignored unless it blows up outside of the forums. Even then, a band-aid is used when really, they needed stiches or even staples to close the gap.

Early days, this forum used to get pretty regular community rep comments. I can't think of the last major thread that got a comment (someone feel free to provide this info if you have it) but it definitely feels like any criticism that a group of people have is ignored and just left to the "FFXIV can do no wrong" crowed to handle.

[Valkyrie_Lenneth]

I think feedback is heard, I just think its being cherry picked.

Hard topics are ignored unless it blows up outside of the forums. Even then, a band-aid is used when really, they needed stiches or even staples to close the gap.

Early days, this forum used to get pretty regular community rep comments. I can't think of the last major thread that got a comment (someone feel free to provide this info if you have it) but it definitely feels like any criticism that a group of people have is ignored and just left to the "FFXIV can do no wrong" crowed to handle.

Part of the problem was things would change, as happens in development, but people would riot.

See some people's signatures that they still haven't edited almost a decade later from things that were changed after announced.

[Arua]

Just because they don't act on what peoples ask doesn't necessarily mean they don't listen, it could just also mean they don't think it's a good choice.
Hundred of up votes on the forum or else where don't mean much compare to the data they have access from millions of peoples playing the game.

[BrokentoothMarch]

Just because they don't act on what peoples ask doesn't necessarily mean they don't listen, it could just also mean they don't think it's a good choice.

This objectively means they don't listen and objectively means we're in the era of "devs know better" which is, as we know, always a bad sign.

[Gothicshark]

Just putting the question out here because we've gone through so many changes over the years, I'm not sure if we're being heard anymore. If you're going to say "Oh, but it must only apply to your group", then perhaps we should take this in a more serious context.

Has the Community Team been following our discussions and our requests on the Forums? Because it feels like they ignore half the things we ask for and implement stuff that's fluff or just a band-aid to a bigger problem, and I've seen the pattern over the years both with jobs and with content. I'm curious what the community's opinion is since these forums are supposed to be looked at every business day by the CMs for things that might be important or helpful in the development process, or if there's an issue that needs listening to.

Honestly, the English Forums are hardly ever moderated, how can you believe they are paying attention to English Language Requests? The Japanese Requests are Heard, Reddit Requests are Heard, even their Live Stream Requests are Heard. Just the Official English Language forums tend to be ignored, and odds are who ever is tasked to follow them seems to not really pay much attention, otherwise the LGBTQAI+ bashing threads wouldn't be allowed.

[ValkyriaCrystalis]

Honestly, the English Forums are hardly ever moderated, how can you believe they are paying attention to English Language Requests? The Japanese Requests are Heard, Reddit Requests are Heard, even their Live Stream Requests are Heard. Just the Official English Language forums tend to be ignored, and odds are who ever is tasked to follow them seems to not really pay much attention, otherwise the LGBTQAI+ bashing threads wouldn't be allowed.

I just want to pause for a second on the topic of forum moderation.
It’s a fact that, in English forum, there is a TON of topics.
Don’t get me wrong, I love reading English forums, because French ones are nearly dead, plus, there is some good ideas pointing from English community, sometimes. My favourites posters are all on English forums.

But, in my experience as a former forum moderator a few years ago on another community, it’s a real pain in the !!! when there is to much topics to watch for.
I don’t support abusive necro, but there are a lot of topics repeating each other and I think we should be more tolerant on necroing some valuables threads. Look at the JP forums. This is way more simple to find relatable threads on them.

Tldr : yay for megathreads and some necroing for a clearer view on our issues for the mods team.