Greetings fellow Eorzean,

We noticed that your laptop seems to be using a hybrid of onboard graphics (Intel HD Graphics) and NVIDIA GeForce 820M mobile graphics which may be conflicting with each other. Please try the following:

1) Go into your motherboard's BIOS option and disable the onboard VGA (Intel HD graphics) so only the nVidia graphics display output is working. You can also go into device manager via Windows to disable the Intel HD graphics under Display Adapters.

2) Download and install the latest nVidia graphics driver software (Geforce Experience) to see if that may help as the drivers listed in the DXDIAG are from 2018 and may be out of date.

We hope this information is helpful.

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