The story is great, but it blatantly gets in the way of the rest of the game

[Mirhd]

Problem with this, is you shouldn't have to tell players, hey before you buy this make sure you are going in with the right mind set. If people quit because of issues with progressing through the story than it should be viewed something that is causing problems with players enjoyment.

They went in expecting it to be exactly (or mostly) like any other MMO that doesn't have a heavy story focus. If you can't see why that's an issue, I don't know what to tell you.