Mr Yoshida,
I think the problem with Hrothgar is a fundamental one. I say fundamental because from the beginning it was created with the idea that it would not be designed with the ability to enjoy the same customization options as the other races in the game.
As such the problem began in the concept stage, the decision taken before the models were even created. Now I know this was done not with intention of shorting players but giving them options. However the community has made it clear that what they want with their race is equality. Every complaint stems from these races being unequal in customization with the others. Now that you are facing outcry from the players and you are seeking feedback my suggestion is the following:
It is too late to simply correct this issue. What you are trying to do is fit a different concept into an established development cycle that exists for the other races. Not unlike trying to fit a square into a triangle shaped hole. Therefore, if you want to fix this issue fundamentally, in the way I think the playerbase wants you will have to put on pause everything regarding hrothgar development and redesign the entire development cycle of customization for the races into a new standardized policy that will accommodate all of them. Yes, this is going to take a long time. Yes this will slow down the development of race customization because the existing cycle is already in place and people are used to working under certain guidelines.
In other words, the policy that needs to be instituted and standardized is: If we do it for one. We do it for all (ears and all, as it should be). No matter how hard this may be. And IT WILL be slower. I am not a hrothgar player, and I have no intention of being one, however reading everything it is obvious that this is what the community has asked of you. And since you made hrothgar and offered as an option these are the consequences you must live with.
I am only writing this because you have asked for feedback. And this is mine. Regardless of your decision I like your work and I am a big fan of you.