High latency on NA Datacenter to the point of unplayable since last content update

[Darneltia]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[Jgarcia]

I have also never written anything on these forums until now. The amount of lag spikes is unbelievable and just started up a few days ago and hasn't let up. I'm having trouble running my FC events, dungeoning, and Savage is now an absolute nightmare. I thought it may only be an issue in the evening and at night, but I tried to get my Savage runs done in the morning and it's still completely unplayable. Please help us out. I can't run an FC and my events with this nightmare.

Platform?: PS5
Have you tried using a wired or wireless connection?: Wired
Internet Service Provider: Cox
Region/Location: US West Coast (Southern California)
Separate Modem and Router or Hybrid?: Separate
Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game?: I play only one character. This is happening at all times of the day.
Server your characters are on: Jenova

[Glandon]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) PC
Have you tried using a wired connection? Yes, currently run 1 computer wired and 1 computer wireless
Internet Service Provider: Cox
Region/Location: (your actual region not in game) West coast, Southern California
Separate Modem and Router or Hybrid? No
Are you using a Firewall/Anti-virus solution? If so, which ones? Built in Windows Defender
Does the issue only happen with specific characters or all characters? All characters, 2 separate accounts

Issue just started occurring yesterday and has not let up. Our internet is 300+ mb/s. Have been playing FFXIV for years with no issues until yesterday. Tried restarting router, computer, switching back/forth data centers, tried using a VPN and tried all of the other fixes online which do not work. Internet is fine and 0 lag on any other programs/devices, only with FFXIV. Something is up with FFXIV specifically. Both computers we have are far above minimum system requirements.

[Lasciare]

I'm adding to this. I'm also in Southern California on COX and have had horrid lag for the last week+ and have tried everything to fix it including calling our ISP. Nothing has worked.

Platform? PC
Have you tried using a wired connection? I'm always hard-lined
Internet Service Provider: COX
Region/Location: Southern California
Separate Modem and Router or Hybrid? Separate
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows Defender
Does the issue only happen with specific characters or all characters? I only play on one character.

[EbisuYggdrasil]

I'm also in Southern California on COX and have had horrid lag for the last week+ and have tried everything to fix it including calling our ISP. Nothing has worked.

Platform? Windows
Have you tried using a wired connection? Only play on a wired connection
Internet Service Provider: Cox
Region/Location: Southern California, San Diego County
Separate Modem and Router or Hybrid? Separate Modem and Router
Are you using a Firewall/Anti-virus solution? Windows defender
Does the issue only happen with specific characters or all characters? I play on one character on Aether

[yakumoswife]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Also adding to this. Nothings fixed it, its been days now.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) PC/Windows
Have you tried using a wired connection? not possible
Internet Service Provider: cox
Region/Location: southern california
Separate Modem and Router or Hybrid? seperate
Are you using a Firewall/Anti-virus solution? If so, which ones? Windows defender
Does the issue only happen with specific characters or all characters? every character (aether and primal specifically)

[NeonHaze]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) PC Steam
Have you tried using a wired connection? Yes
Internet Service Provider: Cox
Region/Location: (your actual region not in game) West coast, Southern California
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? If so, which ones? Built in Windows Defender
Does the issue only happen with specific characters or all characters? All characters on all 3 data centers

This is my first time ever having to post from how bad its gotten but he issue has started since the day of the DDos attack on Friday the 25th of march even after the post SE posted on the 26/7th stating the issue has been resolved. I've done everything possible on my end starting with restarting my internet to calling my service provider (I'm getting 340mbps up time so it's not my internet), I've done a full reinstall of ff14 as well as done every possible fix everyone recommends. I have not had this big of a issue even even when I first began to play even when Endwalker released I never had this bad of a issue. I've constantly monitored ff14 and noticed multiple times even after a fresh reinstall that its having a massive packet/memory loss server side from your I.P, as I saw someone else do the same test and posted both results with a vpn and without. I'm not having any issues on any other game even including elden ring, halo infinite, apex and countless others even on a slightly older pc.

[Wed13nesday]

Also going to toss my hat here. The game has been unplayable due to frequent disconnects

Platform? Windows (with steam account linked)
Have you tried using a wired connection? Wireless
Internet Service Provider: Optimum
Region/Location: New Jersey , USA
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? Windows Defender
Does the issue only happen with specific characters or all characters? All characters. I've tried switching " worlds" and trying new characters there but the DC's were still pretty frequent.

Any advice / solves are very welcome.

thank you in advance.

[Xoto]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

My wife and I have also been having issues. The trend is comforting to see but frustrating all the same.

Platform? (Steam/Windows/PS4/PS5/Mac etc.) Windows/PS4
Have you tried using a wired connection? Wired
Internet Service Provider: Cox
Region/Location: (your actual region not in game) Southern California
Separate Modem and Router or Hybrid? Modem and Router
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters? All

[Battler-Ushiromiya]

Greetings fellow Eorzean,

We apologize for the inconvenience. To better assist you, please respond with the following information:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters?

We look forward to your reply back.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Also adding to this as well, it seems this is happening to everyone in Southern California with the Crystal data center

Platform: Windows
ISP: Cox Communications
Wired Connection
Region: San Diego, California
Separate Modem and Router
Firewall: Windows Defender
Issue is happening with all characters.