I figured I'd make this thread because it seems that a lot of the older forum posts that people seem to reply to are originating from a problem that was supposedly fixed on 03/26/2022(via the news/status announcements on lodestone). Which obviously several of us are still experiencing this high latency several weeks later.

Things I've found from personal gameplay/friend's gameplay/forum replies:
  1. High latency and disconnects coming from Southern California.
  2. Mainly from the ISP Cox Communications, but can vary.
  3. VPN usually fixes the problem, but can vary.
  4. Other users have reported the same problems coming from other states or even in Europe.

This thread is mainly a way to give a concise understanding to hopefully Square Enix or if they could forward the issue to someone who can fix this problem, because clearly this is not something the users can fix. Try explaining any of this to an ISP customer service rep. Plus honestly, using a VPN to reroute myself from Socal to Socal seems very unreasonable.

Platform? Windows
Have you tried using a wired connection? I do.
Internet Service Provider: Cox Communications
Region/Location: Southern California
Separate Modem and Router or Hybrid? Hybrid
Are you using a Firewall/Anti-virus solution? None
Does the issue only happen with specific characters or all characters? All