Greetings fellow Eorzean,

We would like to further assist with this matter. Please provide the following information:

1) Does your laptop have onboard graphics along with a dedicated graphics card? If so, this may be causing a confliction with the display output when the game tries to run. Please try disabling the "Onboard VGA/graphics" via Windows under "Device Manager" and select the "Display Adapter" option. From there, locate if there is an onboard graphics option and disable it. You can also do this via your motherboard's BIOS.

2) Do you have any anti-virus/firewall software installed? If so, which ones?

3) Have you tried running Windows update and installing all recommended and optional updates? Note that multiple reboots and attempts may be required.

We look forward to your reply back.

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