Crashes on launch

[BrooksP]

While unsure on what has been tried to fix this but here are some suggestions for work arounds:

Messing with in-game settings:

Disable Real-Time Reflections
Set to bordered windowed
Cap FPS at 60
Make sure audio is set to standard and not bass boost.

Nvidia:
Noticed both reports show Nvidia version being 497.29, downgrading to v497.09 has helped some.

Disabling extra audio devices:
In windows search Sound Settings > Sound Control Panel
Disable all audio outputs other then the one you are using.

[Jamkuma]

That fact that this hasn't had a response yet is so bad considering how many have this issue, I won't be renewing my playtime when my current cycle is finished, I refuse to play a game without sound because this company won't admit its broken

[Puss_Kat]

the reason there's no immediate response is because there's no guaranteed fix, the issue tends to be caused by things within the system itself as a result of certain code/thread safety not being met in exchange for performance.

Overlay Software or mixing such software with Re/G/Stormshade
Sound devices with bad/outdated drivers.
Lack of, or unstable RAM
Lack of, or disabled page file.
Display driver concerns (mainly noticed with Radeons, but encounters with nvidia drivers tend to be a result of GFE itself)
Steam overlay and input injection.

When turning down settings improves the behavior, it tends to be hardware that can't operate at its best due to silicon flaws - good hardware can operate at 100% (at up to 90c), the more intensive settings puts more strain on the gpu which increases load and thus heat. reducing load reduces heat generation, and its usually an interaction between silicon temperature and load that you will experience issues when the decay has set in.

[zekefht]

While unsure on what has been tried to fix this but here are some suggestions for work arounds:

Messing with in-game settings:

Disable Real-Time Reflections
Set to bordered windowed
Cap FPS at 60
Make sure audio is set to standard and not bass boost.

Nvidia:
Noticed both reports show Nvidia version being 497.29, downgrading to v497.09 has helped some.

Disabling extra audio devices:
In windows search Sound Settings > Sound Control Panel
Disable all audio outputs other then the one you are using.

I tried everything but my Nvidia version is 456.71 and still the same error

[Gortys]

Sound devices with bad/outdated drivers.

I can say I had a similar issue as they describe and it turned out that my motherboard, Asus, had installed their own sound app and drivers (Sonic Sound). I'm typically pretty picky about what I allow installed, but I wanted to try them. Once I uninstalled this additional sound control app the game worked fine.
And it may not be sound - it may other apps that are "fighting" for control and causing issues.

[Puss_Kat]

I can say I had a similar issue as they describe and it turned out that my motherboard, Asus, had installed their own sound app and drivers (Sonic Sound). I'm typically pretty picky about what I allow installed, but I wanted to try them. Once I uninstalled this additional sound control app the game worked fine.
And it may not be sound - it may other apps that are "fighting" for control and causing issues.

Sonic Sound utilises Nahimic as its mixing engine and nahimic happens to have an Overlay server that quite commonly breaks things, but mid last year asus released a version of sonic sound that was just unstable all on its own due to a flaw in the APO (Audiodevprops2.dll crashes).

unfortunately, the ffxiv crash handler is archaic and many of the errors thrown are post-event, so you can have the game mentioniing a fatal graphics error occured but it was actually the result of plugging in your wired headphones 15 minutes earlier.

[zekefht]

I logged in today and there are no more errors! Last night, my computer needed to update so I don't know if there was a change from my side or SE's side but I no longer have the error. I felt obligated to mention this update as to provide more information to help others narrow down what possible issues were going on for those who have had issues. I hope everybody else gets their error resolved, whether it be from SE or their own computer

[Corpzey]

yeah it worked for a short period my fix was a simple windows update but now its back again im really hoping this gets attention because this is no small issue first it was audio and now graphics driver then it was a windows update that fixed it now its acting up again i really don't think this has to do with the hardware we use i have a feeling its just with the new update its conflicting with files which as gamers we can only do so much to fix are issues at this rate i feel the fix should be coming from them over us with how persistent this problem has become for people

[Brandter]

yeah it worked for a short period my fix was a simple windows update but now its back again im really hoping this gets attention because this is no small issue first it was audio and now graphics driver then it was a windows update that fixed it now its acting up again i really don't think this has to do with the hardware we use i have a feeling its just with the new update its conflicting with files which as gamers we can only do so much to fix are issues at this rate i feel the fix should be coming from them over us with how persistent this problem has become for people

It has nothing to do with the hardware, there are so many times I see people say that it's your hardware and that there's nothing wrong with the software because "It works for me", which is the dumbest argument anyone can use when trying to figure out issues with the software. It's not that your hardware is causing the software to fail, in most cases with FF14 it's the other way around, the software is conflicting with the hardware causing the client to crash, not the computer but the game. This is the most basic part of software development, having to take your client's hardware into consideration and adjusting your code. Since this issue always gets worse anytime FF is patched with a major patch it is clear as day that there are issues with their game and since every single person on this forum has no issues with other games, people blaming users can be ignored. With that said, this forum is ignored by the developer anyway so none of this information, so the likelihood of these threads resulting in anything is very low. This issue has been going on for years, the DX11 error has nothing to do with DirectX, it's just the name of the client, FF14_DX11.exe. And people saying that "X causes crashes" are people who have no insight in the code, most likely don't have issues themselves selfs and have no ground to stand on. If FF14 crashes because of overlays, SE needs to fix their code to prevent that from happening, users turning off all different kinds of overlays isn't a solution, it's a workaround.

[Corpzey]

thanks for the information muchly appreciated