Greetings fellow Eorzean,

We apologize for the inconvenience regarding lag and connection issues with Final Fantasy XIV. To better assist you, please re reply back with the following details:

Platform? (Steam/Windows/PS4/PS5/Mac etc.)
Have you tried using a wired or wireless connection?
Internet Service Provider:
Region/Location: (your actual region not in game)
Separate Modem and Router or Hybrid?
Are you using a Firewall/Anti-virus solution? If so, which ones?
Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
Server your characters are on:

We look forward to your reply back.

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