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  1. #1
    Moderator Darneltia's Avatar
    Join Date
    Aug 2021
    Posts
    402
    Greetings fellow Eorzean,

    We apologize for the inconvenience regarding lag and connection issues with Final Fantasy XIV. To better assist you, please re reply back with the following details:

    Platform? (Steam/Windows/PS4/PS5/Mac etc.)
    Have you tried using a wired or wireless connection?
    Internet Service Provider:
    Region/Location: (your actual region not in game)
    Separate Modem and Router or Hybrid?
    Are you using a Firewall/Anti-virus solution? If so, which ones?
    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
    Server your characters are on:

    We look forward to your reply back.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    (3)

  2. #2
    Player
    Steit's Avatar
    Join Date
    Dec 2021
    Posts
    3
    Character
    Steit Solis
    World
    Tonberry
    Main Class
    Dark Knight Lv 90
    I don't know what you guys did, but the problem is 90%-resolved, my ping is still 200-ish (previously stable at 80-ish), but there is no more RTO, so I can play again
    duty roulette, instance, quest can progress normally although my sixth-sense in dodging have to be improved due to latency increase

    And for that, thank you
    (1)

  3. #3
    Player
    Cereaz's Avatar
    Join Date
    Dec 2021
    Posts
    6
    Character
    Cereaz Arrowline
    World
    Tonberry
    Main Class
    Gunbreaker Lv 90
    Quote Originally Posted by Darneltia View Post
    Greetings fellow Eorzean,

    We apologize for the inconvenience regarding lag and connection issues with Final Fantasy XIV. To better assist you, please re reply back with the following details:

    Platform? (Steam/Windows/PS4/PS5/Mac etc.)
    Have you tried using a wired or wireless connection?
    Internet Service Provider:
    Region/Location: (your actual region not in game)
    Separate Modem and Router or Hybrid?
    Are you using a Firewall/Anti-virus solution? If so, which ones?
    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
    Server your characters are on:

    We look forward to your reply back.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Platform? (Steam/Windows/PS4/PS5/Mac etc.) Steam
    Have you tried using a wired or wireless connection? WIRED
    Internet Service Provider: M1
    Region/Location: Singapore
    Separate Modem and Router or Hybrid? Router
    Are you using a Firewall/Anti-virus solution? If so, which ones? No firewall
    ease clarify.
    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? - Only during Peak timings. 6:30pm to 10:30 pm (Singapore time, GMT+8)
    Server your characters are on: Tonberry

    I know some of my Fc member bypasses the lag issues by using VPNs
    (1)
    Last edited by Cereaz; 12-29-2021 at 01:24 AM.

  4. #4
    Player
    funnyginman's Avatar
    Join Date
    Dec 2021
    Posts
    1
    Character
    Jarl Ulfr
    World
    Diabolos
    Main Class
    Dragoon Lv 90
    Platform?
    -Windows
    Have you tried using a wired or wireless connection?
    -Wired
    Internet Service Provider:
    -AT&T
    Region/Location:
    -USA
    Separate Modem and Router or Hybrid?
    -Separate
    Are you using a Firewall/Anti-virus solution? If so, which ones?
    -Default Windows
    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
    -I only have one character, but lag picks up later in the evening (CST). This was not an issue last week.
    Server your characters are on:
    -Diabolos
    (0)

  5. #5
    Player
    ArielMercura's Avatar
    Join Date
    Oct 2019
    Posts
    4
    Character
    Ariel Mercura
    World
    Excalibur
    Main Class
    Weaver Lv 90
    Platform? (Steam/Windows/PS4/PS5/Mac etc.)

    WINDOWS 10

    Have you tried using a wired or wireless connection?

    WIRELESS (BUT I HAVE NO PROBLEM WITH ANY OTHER SERVICE, I MEAN INCLUDING TWITCH, JUST FFXIV'S MESSING UP)

    Internet Service Provider:

    TAIWAN MOBILE

    Region/Location: (your actual region not in game)

    TAIWAN

    Separate Modem and Router or Hybrid?

    ROUTER

    Are you using a Firewall/Anti-virus solution? If so, which ones?

    DEFAULT WINDOWS ONES

    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.

    I HAVE NO IDEA ABOUT TIMING BECAUSE IT JUST HAPPENS WHEN IT FEELS LIKE IT (MORE LIKELY WHEN IN AREAS WITH MORE PLAYERS SUCH AS MOST MAJOR CITIES, IT SEEMS), IT WAS LIKE THIS WHEN MY MAIN WAS IN HYPERION BUT MOSTLY HAPPENED AT 3AM EST THEN

    Server your characters are on:

    EXCALIBUR
    (0)
    Last edited by ArielMercura; 01-09-2022 at 02:11 PM. Reason: To specify the timing and places mostly likely to experience said issue

  6. 01-22-2022 12:26 PM
    Reason
    did not quote

  7. #7
    Player
    Lehas's Avatar
    Join Date
    Sep 2015
    Posts
    2
    Character
    Lehas Mitnu
    World
    Brynhildr
    Main Class
    Bard Lv 60
    Quote Originally Posted by Darneltia View Post
    Greetings fellow Eorzean,

    We apologize for the inconvenience regarding lag and connection issues with Final Fantasy XIV. To better assist you, please re reply back with the following details:

    Platform? (Steam/Windows/PS4/PS5/Mac etc.)
    Have you tried using a wired or wireless connection?
    Internet Service Provider:
    Region/Location: (your actual region not in game)
    Separate Modem and Router or Hybrid?
    Are you using a Firewall/Anti-virus solution? If so, which ones?
    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
    Server your characters are on:

    We look forward to your reply back.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Windows
    Both
    Google Fiber 1g
    GMT-7 (Mountain Standard Time - USA)
    Hybrid
    Avast
    All Character, All hours of the day, most often occurring during Weekly evening hours, less so on the Weekend.
    Brynhildr
    (1)

  8. #8
    Player
    WinterNight_47's Avatar
    Join Date
    Jan 2022
    Posts
    2
    Character
    Winter Night
    World
    Masamune
    Main Class
    Arcanist Lv 90
    Quote Originally Posted by Darneltia View Post
    Greetings fellow Eorzean,

    We apologize for the inconvenience regarding lag and connection issues with Final Fantasy XIV. To better assist you, please re reply back with the following details:

    Platform? (Steam/Windows/PS4/PS5/Mac etc.)
    Have you tried using a wired or wireless connection?
    Internet Service Provider:
    Region/Location: (your actual region not in game)
    Separate Modem and Router or Hybrid?
    Are you using a Firewall/Anti-virus solution? If so, which ones?
    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
    Server your characters are on:

    We look forward to your reply back.

    Thank you for visiting the Final Fantasy XIV Technical Support Forums.
    Platform? (Windows)
    Have you tried using a wired or wireless connection? (Yes)
    Internet Service Provider: Unifi
    Region/Location: (SEA)
    Separate Modem and Router or Hybrid? (Separate)
    Are you using a Firewall/Anti-virus solution? If so, which ones? (Windows Default Firewall and Defenders if that counts)
    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify. (during peak hours after 7pm, and sometimes evenings (2-5pm) on the weekends, time mentioned is in GMT+8)
    Server your characters are on: Masamune (JP)

    More info: It been happening since 25th December (the day that submarine cable fault is reported), my ISP did log the submarine cable issue and eventually was resolved after 2 weeks, but the lagging and ping spikes during peak hours issue still persisted till today. Its making progging in Savage not possible during the weekdays.
    (1)

  9. #9
    Player
    SethosYaeRevelas's Avatar
    Join Date
    Jan 2022
    Posts
    1
    Character
    Masanobu Duskdancer
    World
    Cactuar
    Main Class
    Red Mage Lv 86
    It's been rubberbanding/lagging for me for the past week by at least 8-10 seconds. I can't even craft properly. Weaving is impossible, half the time it doesn't even recognize the combo. I'm on console so there's only so much I can look at (that I know of). It keeps telling me my connection is poor but all my other online games/streaming services/etc work fine. I showed my connection as Excellent this morning and it STILL lagged.
    (3)
    "My appetite for your agony is as an abyss."

  10. #10
    Player
    Deenosaurus's Avatar
    Join Date
    Feb 2019
    Posts
    1
    Character
    Deen Caecus
    World
    Shiva
    Main Class
    Black Mage Lv 80
    Multiple dc's every 5 to 60 minutes, randomly happening, troubleshooting done, isp is fine, other games or twitch are working flawless. Game unplayable, unsubscribed until fix. At first the damn queues, now the random dcs, this just causes headaches. After 3 years im kinda forced into a break, thanks.

    Platform? (Steam/Windows/PS4/PS5/Mac etc.)
    - Windows

    Have you tried using a wired or wireless connection?
    - Both

    Internet Service Provider:
    - vodafone

    Region/Location: (your actual region not in game)
    - NRW Germany

    Separate Modem and Router or Hybrid?
    - Hybrid

    Are you using a Firewall/Anti-virus solution? If so, which ones?
    - Microsoft Defender

    Does the issue only happen with specific characters or all characters or during a specific time or in a specific zone in the game? Please clarify.
    - All characters
    - multiple computer
    - any time
    - anywhere in the game

    Server your characters are on:
    - Shiva
    (2)
    Last edited by Deenosaurus; 01-24-2022 at 07:42 AM.