The GrubHub promo problems

[LazyMemories]

So sadly I'm not receiving them emote since I guess the promotion is expired or so they said even though I have the receipt to prove I ordered during that time and made sure by calling CS to make sure my code was applied that day. Such a scam D;. Guess grubhub will give me back the delivery money which is just dumb imo. which is a total of 49 cents. Thanks grubhub you really know how resolve this

[ShizuruLux]

So sadly I'm not receiving them emote since I guess the promotion is expired or so they said even though I have the receipt to prove I ordered during that time and made sure by calling CS to make sure my code was applied that day. Such a scam D;. Guess grubhub will give me back the delivery money which is just dumb imo. which is a total of 49 cents. Thanks grubhub you really know how resolve this

Call back and re-explain the situation, they refunded my full order due to it, since it def comes off as a scam at that point.

[Hatori_Elric]

This whole promotion has not been handled correctly by either side. For starters the emote is a digital item, if they intended to put limits on it, it should have been clearly displayed at the start to begin with. secondly if grubhub intended to put it behind a lottery system, both SE and GH should have put this info front and center instead of hiding it like it appears was done. This whole thing from what i have seen and read just screams scam and frankly i do not want my money back. I want what was promised at the start. The fact some got the emote and ordered days later, and i ordered less than 24 hours after the start and got nothing has really made me angry with both parties. As some have stated, i think at this point if that emote is put up i will NEVER look at trying to get it, i think they should just hand it out for free or give those affected the ability to get what was promised by some means now. They clearly have scammed people out of money, both sides, whether intentionally or not.