Audio popping issue

[HyoMinPark]

I played all through Early Access without experiencing any sort of audio problems, but after the emergency maintenance a couple days ago, now I notice it all the time. Battle effects stop working, boss skills/AOEs don’t play, skill sounds from us or other party members don’t play, character voices cut in and out. Background music seems fine—it’s the only thing that doesn’t cut out for me. Sometimes the sounds come back within a few seconds. Other times they stay broken.

I tend to have the bug where my sound all cuts out except the background music—and interestingly enough, my character wasn’t performing the animations for the actions when the sound was cutting out. I checked my VPN and did not see any packet loss or other ping spikes that could have caused the issue instead, since I know lag will cause animations not to play sometimes.

Sadly, the only remedy I’ve found is closing the game completely and restarting it. Simply relogging did not fix it. And sadly that’s not a great fix given the state of the queues in this game. It only really works if you do it in the late night/very early morning hours when queues aren’t thousands of people. :c

I hope this is fixed because it’s incredibly jarring. And I rely on sound queues in battle with regards to certain mechanics, so it’s kind of messing with that a bit.

[Larxene]

Putting my 2 cents in as well... I know there was some discussion that it might be related to older parts but I just got this PC and am experiencing the same issues.

The issue started for me the FIRST mini-boss during the first EW dungeon. The audio cut out completely, and I was able to get it half back by setting the equalizer to standard (it was set at logitech initially)-- however, my battle effects were gone and anytime I pressed a skill action I'd hear an annoying clicking. The MSQ lacked voice acting as well and it's incredibly frustrating as other fixes suggested in the thread have done nothing to help.

As it is, I can only get BGM and some system sounds-- but even the BGM will pop every so often. This isn't playable. I was so ready to enjoy this expansion fully but after spending a week in queues to get another barrier I'm not sure I'll even try to play for a while.

My PC:
GPU: NVIDIA GeForce RTX 3070
CPU: AMD Ryzen 5 5600x
OS: Win 10, latest updates


EDIT: I relogged the next day just to see if it got better and I haven't had the issue since-- the only change I've made is not using my headphones, and keeping the sound settings to CD quality.

[Stormhold]

I tend to have the bug where my sound all cuts out except the background music—and interestingly enough, my character wasn’t performing the animations for the actions when the sound was cutting out. I checked my VPN and did not see any packet loss or other ping spikes that could have caused the issue instead, since I know lag will cause animations not to play sometimes.

Sadly, the only remedy I’ve found is closing the game completely and restarting it. Simply relogging did not fix it. And sadly that’s not a great fix given the state of the queues in this game. It only really works if you do it in the late night/very early morning hours when queues aren’t thousands of people. :c

Pray tell, if You have several "Output" devices, including DS4 controller (OR DS5). For me game tends to output different sound "layers" in separate devices and I fixed it by disabling those devices in Windows settings.