Help - Grubhub Collab

[Iaito]

I went through the promo website and GrubHub applied the ENDWALKER code for me automatically at checkout. The "Enter Promo Code" option said the code was valid and applied, but I didn't get any confirmation in my receipt, either. I have no idea if it worked or not and won't find out until the 17th. But since I ordered after the 20k "free delivery" deal there's nothing to discount on my order so... maybe that's why there's no discount shown? Idk. I hate using GrubHub anyway.

*EDIT*
Nevermind. I just spoke with customer service and they said the code was not applied to my order. What a waste.

[ElysiaGalandel]

EDIT*
Nevermind. I just spoke with customer service and they said the code was not applied to my order. What a waste.

Oh my, now I worry for my order... which customer service do I reach out to? Grubhub, or FFXIV people?

I'm also questioning how people are supposed to apply it at all now, because my initial assumption of maybe ordering off my gift card as payment messing up whether codes can be applied doesn't seem to account for everyone's issue with this. I seem to be far from the only one experience this issue, so I wonder what's causing it.