I've been having these issues since Endwalkers and I have no idea where to start to fix them.

The Unending Journey - if I try to play cutscene the game exits.

Screen shots - "Screenshot failed" message

Message every so often about unable to save client data including hotbars.

I tried changing the folder permissions for screenshots and it keeps changing back so I don't know what going on there. The game is whitelisted in Windows 10 security. Not sure what else to do.

Other than these problems the game runs fine on a new laptop - thanks in advance.