FFXIV active population Tripled in one year (if not 4 months). This was not even close to anything anyone could have projected AND they were growing along with their market projected growth. They had plans to expand servers and capacity that were delayed.
You can complain about all manner of things this game does wrong, but faulting a company for not foreseeing the crash of the industry leader along with a mass exodus makes your position weak. Launches are always rough, but this is one is especially rough because of several unavoidable factors.



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