Quote Originally Posted by Viirin View Post

Imagine you are normally charged on the 1st of the month. You will be charged 7 days later, on the 8th.


I get being unhappy about it. The "free"-ness of the added time is largely semantics. But adding additional time at no additional charge is adequate in the event that they are unable to alleviate the issue via server upgrades, which is unfortunately the case.
Again, having worked for a fortune 500 company for over 25 years this isn't going to happen. The accountants won't allow them to suddenly start messing up when they deduct payments just for free time.

The easiest would be to offer a "discount" or a free month, that way the accounts know when to take out. Accountants are strange that way, they hate uncertainties.

Second, they never said "how" they were going to do this, just that it would be 7 free days. That could mean anything without their explanation.

Personally I think this is vague on purpose......