At my home we have 1GB Internet via Comcast. I am hardwired while my wife is on Wi-Fi. I get 1 maybe 2 2002 errors while loading into a 6k+ queue. Whereas she will get hit 6-7 times. Connection plays a BIG role in it. As mentioned before, be patient and it will all work out. Or if the frustration is too much, unsub for now and return at a later date.