Look at the state of the forums.

[Voidedge_Ragna]

Its likely a troll post but ill humour you since i work in supply chain of electronics for prototyping.

There's 3 Levels of purchasing something

1. Standard
2. Express
3. Escalation

What does this mean? Standard is when you sent in an order for parts and they tell you it takes X weeks. We have plenty parts that have a lead time of 50+ weeks for sample.

Express is a service that allows additional funds to be used to get parts faster or for more, there's companies that act as brokers which buy parts that are hard to get and resell them for more, think of scalpers but not on criminal high levels.

And now we come to the last stage, escalation. This means you basically rent out a factory/department/team to work for you and only you, this is very expensive but gives you a direct link to the parts you need.

And now we are here, we had this problem visible for half a year. Which means path 1 was likely really impossible, 2 i'd say would be difficult and 3 was viable at a high cost.

Now it comes into perspective how much money did SE make and expect from EW? While i dont know a number lets say "a lot". SE decided that the investment was not viable to escalate the parts to highest level (they can do that sure), its worth noting that this storm of players WILL die down, so if they did fully upgrade everything they would sit on a system that's so strong its only required during a launch, which is about 2 weeks.

Instead they said "its gonna be rough" and hope the ppl will finish fast and stop so the queue will stop, creating long queues ... and yes to an extend this is understandable from a company point of view.

What's not acceptable is 2002, this needs a fix day one, be it "if your kicked from 2002 you can join a queue for ppl which were kicked" or just working on the problem.

I spent 5hours logging in today because i did not catch a 2002 error (i had 6), does SE expect me to stare at the log in screen because i want to play?

Its a company, a companies goal is money, if a problem is big enough to lose money they will act ... not before. Yoshi P is not your buddy and SE is not on your friendslists. This is normal!

[ijuakos_xqwzts]

What's not acceptable is 2002, this needs a fix day one, be it "if your kicked from 2002 you can join a queue for ppl which were kicked" or just working on the problem.

I spent 5hours logging in today because i did not catch a 2002 error (i had 6), does SE expect me to stare at the log in screen because i want to play?

Its a company, a companies goal is money, if a problem is big enough to lose money they will act ... not before. Yoshi P is not your buddy and SE is not on your friendslists. This is normal!

You work in a supply chain. Well, I work in software. It's not as easy, or as fast as, simply saying "if your kicked from 2002 you can join a queue for ppl which were kicked" and it is implemented. It usually requires some sort of management buy-off, then it eventually needs to be coded by the developers. It could take longer if new data types or structures have to be implemented. Then, there has to be some kind of internal testing (minimum) before pushing it out. The problem has only really manifested Friday when launch started - 2, almost 3 days now. Depending on the work environment and if their team is even required to work weekends (likely, but I'll not assume at 100% capacity), it likely hasn't gone though all that rigor. You got people whining over a free 7 days compensation; just imagine how whiny people will get if they pushed out a "fix" that ended up worse than the problem they were trying to fix.