Quote Originally Posted by SieyaM View Post
Right, why expect things you pay for to work properly and be available to you, just accept that you pay for the chance to play not to actually use the software.
The case for most MMOs is that you do not pay for the software, you pay for the right to use the software, whether it works or doesn't work. This is to prevent people like you from crawling down the developer's throats when unprecedented things (e.g. Endwalker Launch having unknowable amount of players) happen that prevent them from playing the game. This is also what allows them to lock out people who break the rules, without worrying about retribution in the form of a lawsuit.

Unless you're a newborn baby, you should know how MMOs work. They're live services, subject to the issues that come with something being live.