Why no new servers? Not just this launch but the last 8 months?

[Tyssyn]

How many people would be willing to move to another data center o world? So many of us are invested in our worlds - our friends are here, our FCs are here, those who have houses don't want to give them up. Many of the streamers joined worlds they already knew people were playing that they could play with so gravitated to certain worlds. Some of the influx of the newer players would have diverted to the new data centers, of course, but many wanted to join specific worlds to play with people they knew already played. Not to mention the fact that even if they had chosen to use the servers bought for the OCE data center for EU/US, they still would have had the issues they ran into in getting OCE set up. The installation teams still wouldn't have been able to travel. Squeenix would have had to lease space for the new data centers, or hope the existing server housing was big enough to add more.

[Moonlite]

How many people would be willing to move to another data center o world? So many of us are invested in our worlds - our friends are here, our FCs are here, those who have houses don't want to give them up. Many of the streamers joined worlds they already knew people were playing that they could play with so gravitated to certain worlds. Some of the influx of the newer players would have diverted to the new data centers, of course, but many wanted to join specific worlds to play with people they knew already played. Not to mention the fact that even if they had chosen to use the servers bought for the OCE data center for EU/US, they still would have had the issues they ran into in getting OCE set up. The installation teams still wouldn't have been able to travel. Squeenix would have had to lease space for the new data centers, or hope the existing server housing was big enough to add more.

I guess you missed the main reasons the OCE servers were not up and running already.

I guess you are missing information that was given out, many times, or simply choosing to ignore it, either way, it is definitely a comprehension issue. have a nice day.

Travel was much more open for business between Japan and USA. Not ideal, but who knows when it will ever be. And if SE says it wasn't possible they are lying. Business travel has happened for many people. Again some shitty hoops to jump through. But that might be the cost of doing business going forward.



The question would be more logistically could they have moved them from OCE to USA. Also it does show that SE can get hardware, they just have to wait. They predicted poorly and now the player base suffers. It is the same for other industries as well though, companies predicted poorly and are unable to provide a decent product. The customers have to live with it. It just shows until they had actual people playing, someone at SE did not believe in the growth potential of 14.

[Kes13a]

Travel was much more open for business between Japan and USA. Not ideal, but who knows when it will ever be. And if SE says it wasn't possible they are lying. Business travel has happened for many people. Again some shitty hoops to jump through. But that might be the cost of doing business going forward.



The question would be more logistically could they have moved them from OCE to USA. Also it does show that SE can get hardware, they just have to wait. They predicted poorly and now the player base suffers. It is the same for other industries as well though, companies predicted poorly and are unable to provide a decent product. The customers have to live with it. It just shows until they had actual people playing, someone at SE did not believe in the growth potential of 14.

I think its a bit more complex and we dont know the entire story because of culture.

lets say SE went to company X (likely their preferred seller of hardware) and said, we need these servers, here is time frame. Company X says no problem. they had enough lead time, they were working on other things, then the crunch starts happening, and company X is finding it harder to source needed parts. they stall, because its a big order. by the time SE finds out from company X no way no how, SE is then scrambling to find the sever hardware even above market value... and cannot because of the shortages. I honestly dont think they had the server hardware to even move to the US at that point even if they wanted. they wont blame company X because of the culture.

the predicting, I am sure they predicted modest growth simple because you dont predict another company like WoW simply imploding. you cannot predict a massive influx of 2-300,000 active players over a couple month time span

I am certain they believed in the growth potential of 14.. just not the implosion and massive migrative growth of 14 in a short time span. not many could I think

[Moonlite]

I think its a bit more complex and we dont know the entire story because of culture.

lets say SE went to company X (likely their preferred seller of hardware) and said, we need these servers, here is time frame. Company X says no problem. they had enough lead time, they were working on other things, then the crunch starts happening, and company X is finding it harder to source needed parts. they stall, because its a big order. by the time SE finds out from company X no way no how, SE is then scrambling to find the sever hardware even above market value... and cannot because of the shortages. I honestly dont think they had the server hardware to even move to the US at that point even if they wanted. they wont blame company X because of the culture.

the predicting, I am sure they predicted modest growth simple because you dont predict another company like WoW simply imploding. you cannot predict a massive influx of 2-300,000 active players over a couple month time span

I am certain they believed in the growth potential of 14.. just not the implosion and massive migrative growth of 14 in a short time span. not many could I think

See if the believed in actual growth they would have ordered way before the WoW thing. some servers were already showing strain before WoW. They have been notoriously cheap with this game and pushed the consequences onto the customers. That is why lots of players are less likely to believe semi conductor issue. They have QoL punished players with poor servers since ARR(yes that includes the upgrades). Also the fact that the dev team said new worlds and not new data centre means they weren't willing to make the tough decision to break Aether again. The data centres need another re-balance sadly.

I can only talk for the EU servers but the situation on EU was completly predictable.
The EU has only 2 datacenter with 12 servers, US has 3 datacenter with 24 servers and JP has 3 Datacenter with 32 servers... what did people expect from this?
There is NO suprise that the EU servers get clogget like a toilet with ques over 10.000 people and the "real" release is even still to come.
They should have give EU a third datacenter ages ago but instead we are doomed to play the "wait till its over" game.

What happen to all the players that were mad about the dilution of the PF? I am honestly curious. I remember EU players were quite upset with a second data centre.

[Kes13a]

See if the believed in actual growth they would have ordered way before the WoW thing. some servers were already showing strain before WoW. They have been notoriously cheap with this game and pushed the consequences onto the customers. That is why lots of players are less likely to believe semi conductor issue. They have QoL punished players with poor servers since ARR(yes that includes the upgrades). Also the fact that the dev team said new worlds and not new data centre means they weren't willing to make the tough decision to break Aether again. The data centres need another re-balance sadly.

I think they really need to work on the login servers. I make zero excuses for those.

I have not had any real issues getting in, I know I am lucky that way. aside from my delusional phase early morning on the 3rd, its been pretty smooth. do I think thats an experience shared by all? not in the slightest. do I think they should have worked on the login servers a while back, most definitely.

I think a majority of people are pointing at the servers as a convenient target, the servers seem to be stable and fine from my experience so far.

should they have worked on the login servers ages ago, I am thinking yes. if they were buffering players in a 20-30 person queue for as long as I have played to make things smoother, that kinda tells me they needed to stop listening to the people saying more servers... and listened to the people saying things about the login process...

[Feron]

Supply shortages are an explanation, not an excuse. If you don't have enough of something to meet demand, you should stop selling it to people.

If you know ahead of time that you're not going to meet demand, but you keep selling the promise to something you cannot actually provide...that becomes fraud. Warning people not to expect what they pay for, literally at the same time as you take their money? That doesn't make anything better.

If they knew that they were going to have problems as early as June, they should have limited or even halted pre-orders. They didn't, though, because? That would have affected profits.

Your experience as a customer is less important to them than profits. This is unacceptable, and you should stop making excuses - y'all are honestly making me SMH here. You are paying customers who worked hard for your money, you deserve to be treated with respect.

[Sotaris]

Supply shortages are an explanation, not an excuse. If you don't have enough of something to meet demand, you should stop selling it to people.

If you know ahead of time that you're not going to meet demand, but you keep selling the promise to something you cannot actually provide...that becomes fraud. Warning people not to expect what they pay for, literally at the same time as you take their money? That doesn't make anything better.

If they knew that they were going to have problems as early as June, they should have limited or even halted pre-orders. They didn't, though, because? That would have affected profits.

Your experience as a customer is less important to them than profits. This is unacceptable, and you should stop making excuses - y'all are honestly making me SMH here. You are paying customers who worked hard for your money, you deserve to be treated with respect.

Sooo they should just shut down the game then?
Some of you doesn't seem to think very ahead.

[Moonlite]

I think they really need to work on the login servers. I make zero excuses for those.

I have not had any real issues getting in, I know I am lucky that way. aside from my delusional phase early morning on the 3rd, its been pretty smooth. do I think thats an experience shared by all? not in the slightest. do I think they should have worked on the login servers a while back, most definitely.

I think a majority of people are pointing at the servers as a convenient target, the servers seem to be stable and fine from my experience so far.

should they have worked on the login servers ages ago, I am thinking yes. if they were buffering players in a 20-30 person queue for as long as I have played to make things smoother, that kinda tells me they needed to stop listening to the people saying more servers... and listened to the people saying things about the login process...

Yeah the server seems mostly fine. It was mostly fine in stormblood as well. It was a glaring design/software problem. The way it handles the lobby error is a design problem. Now they could throw more hardware at it. But that doesn't make the poor design. One I saw the login server could only handle 17,000 I was shocked. Since unless something has changed I was sure when Balmung and Gilgamesh were together they melted the login server. So 17,000 across a data centre seems like chump change. I have also played longer then I planned since I know login might not work. Which in turn increases the wait time. If I knew come back pop the que up wait 30-60 mins and be in. I would probably logout sooner yesterday. So let us hope that they work on fixing the software problem so they don't have a repeat of this in 2 years. Hopefully all the yes men on these forums convince them they can just ignore it again.

Sooo they should just shut down the game then?
Some of you doesn't seem to think very ahead.

Weird my english must be off. "limited or even halted pre-orders" means shut the game down?

[Brill_]

See if the believed in actual growth they would have ordered way before the WoW thing. some servers were already showing strain before WoW. They have been notoriously cheap with this game and pushed the consequences onto the customers.

Servers were fine before the Wow exodus. I've been playing since 1.0 and outside of their DDOS issues, I only recall 3 major issues.
1. 2.0 launch. They under estimated how many would play. They responded by adding more servers(which is what they would do now if they could actually get the servers)

2. 3.0 launch. Main issue I recall here is this was back when 2002 would completely kick you out of the game and you had to relogin.

3. 4.0/Raubahn ex.

Over the years they've added an EU datacenter and a 3rd US data center. Thats not being cheap. When it comes to capacity, it can be hard to predict when there are unknowns such as an exodus from a competitor. How was SE supposed to predict a major streamer would switch to FFXIV and bring a huge following?

There's people that work in IT. I'm sure they all know how hard it is to get approval when you ask for money for upgrades or expansion. They planned it out based on current use and expected growth. Then the wow exodus happened and all their data modeling/forecasting went out the window.

What if SE went to the other extreme? Let's say the doubled or tripled the amount of servers they had. Once the 6.0 spike goes away after a month, then you're left with empty servers and people would be complaining about that.