Why no new servers? Not just this launch but the last 8 months?

[Naiw]

If they could not get the hardware together, why not compensate players who play during this period instead? I'm so disappointed in Square Enix and honestly I'm tired of seeing YoshiP apologise and crying on live streams etc, Square Enix is not getting any more sympathy for me at all and I don't believe the official excuses either.

I think this is among the worst levels of disrespectful treatment of the player base. And it surprises me that there are people who think this is ok.

[Gameovers]

If they could not get the hardware together, why not compensate players who play during this period instead? I'm so disappointed in Square Enix and honestly I'm tired of seeing YoshiP apologise and crying on live streams etc, Square Enix is not getting any more sympathy for me at all and I don't believe the official excuses either.

I think this is among the worst levels of disrespectful treatment of the player base. And it surprises me that there are people who think this is ok.

Funny enough.... they kindof did if you're on PS5 or 4. They sent out a letter when the delayed happened and said if you're unhappy about it you can get a full refund before the 6th I believe. But either way.... people need to remember shit takes alot longer to do and react to then they think. Trust me.. they were not and could not have been prepare for the out pour WoW and Asmongold brought to the game. If they did plan around that we'll still be waiting for the release of the game. 2 weeks wouldn't have been enough time. Shit be lucky the game is working AT ALL. We could be having new world >.> and that's backed and made from AMAZON!

[Kes13a]

Travel was much more open for business between Japan and USA. Not ideal, but who knows when it will ever be. And if SE says it wasn't possible they are lying. Business travel has happened for many people. Again some shitty hoops to jump through. But that might be the cost of doing business going forward.



The question would be more logistically could they have moved them from OCE to USA. Also it does show that SE can get hardware, they just have to wait. They predicted poorly and now the player base suffers. It is the same for other industries as well though, companies predicted poorly and are unable to provide a decent product. The customers have to live with it. It just shows until they had actual people playing, someone at SE did not believe in the growth potential of 14.

I think its a bit more complex and we dont know the entire story because of culture.

lets say SE went to company X (likely their preferred seller of hardware) and said, we need these servers, here is time frame. Company X says no problem. they had enough lead time, they were working on other things, then the crunch starts happening, and company X is finding it harder to source needed parts. they stall, because its a big order. by the time SE finds out from company X no way no how, SE is then scrambling to find the sever hardware even above market value... and cannot because of the shortages. I honestly dont think they had the server hardware to even move to the US at that point even if they wanted. they wont blame company X because of the culture.

the predicting, I am sure they predicted modest growth simple because you dont predict another company like WoW simply imploding. you cannot predict a massive influx of 2-300,000 active players over a couple month time span

I am certain they believed in the growth potential of 14.. just not the implosion and massive migrative growth of 14 in a short time span. not many could I think

[say0]

yep. can't wait for "wholesome 100" yoshi-p to cry on stream again how they're "really sorry" while SE posts their best quarter in 10 years. Yep, they really love their players! Unlike evil WoW!

[Haru304]

I just really wish I'd stop getting error messages and kicked to the back of the queue.

I'm not going to have much time to play during the week and I've been looking forward to this for a while. I don't care if I have to wait in a long queue, just make it so I can get in when I'm at the front of the queue and not randomly error messaged into oblivion.

[Shinjo]

I can only talk for the EU servers but the situation on EU was completly predictable.
The EU has only 2 datacenter with 12 servers, US has 3 datacenter with 24 servers and JP has 3 Datacenter with 32 servers... what did people expect from this?
There is NO suprise that the EU servers get clogget like a toilet with ques over 10.000 people and the "real" release is even still to come.
They should have give EU a third datacenter ages ago but instead we are doomed to play the "wait till its over" game.

[Moonlite]

I think its a bit more complex and we dont know the entire story because of culture.

lets say SE went to company X (likely their preferred seller of hardware) and said, we need these servers, here is time frame. Company X says no problem. they had enough lead time, they were working on other things, then the crunch starts happening, and company X is finding it harder to source needed parts. they stall, because its a big order. by the time SE finds out from company X no way no how, SE is then scrambling to find the sever hardware even above market value... and cannot because of the shortages. I honestly dont think they had the server hardware to even move to the US at that point even if they wanted. they wont blame company X because of the culture.

the predicting, I am sure they predicted modest growth simple because you dont predict another company like WoW simply imploding. you cannot predict a massive influx of 2-300,000 active players over a couple month time span

I am certain they believed in the growth potential of 14.. just not the implosion and massive migrative growth of 14 in a short time span. not many could I think

See if the believed in actual growth they would have ordered way before the WoW thing. some servers were already showing strain before WoW. They have been notoriously cheap with this game and pushed the consequences onto the customers. That is why lots of players are less likely to believe semi conductor issue. They have QoL punished players with poor servers since ARR(yes that includes the upgrades). Also the fact that the dev team said new worlds and not new data centre means they weren't willing to make the tough decision to break Aether again. The data centres need another re-balance sadly.

I can only talk for the EU servers but the situation on EU was completly predictable.
The EU has only 2 datacenter with 12 servers, US has 3 datacenter with 24 servers and JP has 3 Datacenter with 32 servers... what did people expect from this?
There is NO suprise that the EU servers get clogget like a toilet with ques over 10.000 people and the "real" release is even still to come.
They should have give EU a third datacenter ages ago but instead we are doomed to play the "wait till its over" game.

What happen to all the players that were mad about the dilution of the PF? I am honestly curious. I remember EU players were quite upset with a second data centre.

[say0]

I can only talk for the EU servers but the situation on EU was completly predictable.
The EU has only 2 datacenter with 12 servers, US has 3 datacenter with 24 servers and JP has 3 Datacenter with 32 servers... what did people expect from this?
There is NO suprise that the EU servers get clogget like a toilet with ques over 10.000 people and the "real" release is even still to come.
They should have give EU a third datacenter ages ago but instead we are doomed to play the "wait till its over" game.

Its a completely calculated move, nothing to do with "semiconductor shortage" or "we just didnt see this coming.

The reason they can ignore EU is because most of gaming media is based in the US, also most vocal social media users /streamers/ twitter "influencers" are americans. Ignoring EU's problems is a completely calculated decision they decided to make, for one reason or another.

[Kes13a]

See if the believed in actual growth they would have ordered way before the WoW thing. some servers were already showing strain before WoW. They have been notoriously cheap with this game and pushed the consequences onto the customers. That is why lots of players are less likely to believe semi conductor issue. They have QoL punished players with poor servers since ARR(yes that includes the upgrades). Also the fact that the dev team said new worlds and not new data centre means they weren't willing to make the tough decision to break Aether again. The data centres need another re-balance sadly.

I think they really need to work on the login servers. I make zero excuses for those.

I have not had any real issues getting in, I know I am lucky that way. aside from my delusional phase early morning on the 3rd, its been pretty smooth. do I think thats an experience shared by all? not in the slightest. do I think they should have worked on the login servers a while back, most definitely.

I think a majority of people are pointing at the servers as a convenient target, the servers seem to be stable and fine from my experience so far.

should they have worked on the login servers ages ago, I am thinking yes. if they were buffering players in a 20-30 person queue for as long as I have played to make things smoother, that kinda tells me they needed to stop listening to the people saying more servers... and listened to the people saying things about the login process...

[Feron]

Supply shortages are an explanation, not an excuse. If you don't have enough of something to meet demand, you should stop selling it to people.

If you know ahead of time that you're not going to meet demand, but you keep selling the promise to something you cannot actually provide...that becomes fraud. Warning people not to expect what they pay for, literally at the same time as you take their money? That doesn't make anything better.

If they knew that they were going to have problems as early as June, they should have limited or even halted pre-orders. They didn't, though, because? That would have affected profits.

Your experience as a customer is less important to them than profits. This is unacceptable, and you should stop making excuses - y'all are honestly making me SMH here. You are paying customers who worked hard for your money, you deserve to be treated with respect.