Why no new servers? Not just this launch but the last 8 months?

[DamianFatale]

Blaming COVID makes no sense because that would assume literally noone is working on the current server issues in the US and especially the EU.

Covid is absolutely a factor. The world is constantly shutting down borders, limiting access, and making the trickle of goods even slower. It might not be the only reason, but it absolutely is a factor. If you can't see how Covid has slowed down the worlds shipping and supply, then I don't think you understand business.

[Catwho]

New World launched in the middle of the pandemic and I don't see them complaining about Covid semiconductor shortage. Maybe SE should ask Amazon to hook them up with their provider.

Amazon is their own server provider. They own Amazon Web Services.

That said, renting Amazon servers and getting an AWS instance to function would not be practical for an MMO like XIV that wasn't built for it from the ground up. It needs dedicated data center hardware, and that's what cannot be had for any price.

[Memoranda]

I accept this explanation months ago. You are honestly telling me knowing this is a major issue that they have not found some way or made some progress. The problem has only gotten worse. How long until they do something that lasts longer then a single expansion. This is not the first time this has happened and at this point it is a fair criticism to have. I like this game a lot like I have said but it is still fair to say they have failed at fixing this problem for a long time. I am not asking to get in with no wait on day one of a new expansion. What I am asking is to not have to wait over an hour to get in as well as being booted from the queue more than once. It is too much to ask for perfection I agree. I am only asking for tangible improvement.

After finally getting in I am going to go enjoy the game! I hope all of you get a chance to play as well today!

But they did make a tangible improvement. Considering the fact that the only server(s) that are overloaded are the log in servers, and we've had next to no issues with the actual game servers so far, that's damn phenomenal. Imagine the shitshow if the log in servers just let anyone in at any time instead of keeping connected players in what is essentially an orderly line? All of the world servers would be on fire and no one would be capable of playing at all. The world servers are doing so well I've not encountered one instance of lag in my five hours of playtime so far tonight despite the fact that you can't even take a single step without running into another player no matter where you go. You probably aren't familiar, but Blizzard Entertainment hasn't had a successful expansion launch in all of the years they've been running World of Warcraft, and they easily have just as much money to toss around as SqE (and none of those expansions were released in the middle of a pandemic!). The reason? They never bothered to implement a log in queue for their log in servers. The game servers would have a bit of a queue, but the log in server would just toss everyone into the game servers en masse, which resulted in constant crashes, disconnects, lag so bad you'd start glitching through the world, etc. It'd take Blizzard a week or more to actually fix the problem permanently. This is tame in comparison.

[Kacho_Nacho]

There is a global shortage of semiconductors brought on by the Covid-19 pandemic. Its affecting every industry that uses computer chips. This is why you can't get a GPU right now.

Yep. It's affecting everything. Heck, I'm praying my car lasts one more year so I don't have to pay the gonzo prices used cars are going for because of the semiconductor shortage.

[iheartlove42]

Amazon is their own server provider. They own Amazon Web Services.

That said, renting Amazon servers and getting an AWS instance to function would not be practical for an MMO like XIV that wasn't built for it from the ground up. It needs dedicated data center hardware, and that's what cannot be had for any price.

They had AWS and they still had login issues on launch day. Every MMO suffers this.

[Tyssyn]

Something else people don't consider. Let's say they were able to get servers. EU could definitely use another data center, the US could use an East coast data center. They do have the Oceanic data center in the works. It's not just adding servers. It's getting them set up. Adding a world or two per data center would do very little because a LOT of the issues are the over 17000 people hitting the DATA CENTER'S login at the same time - that's where the 2002 errors are coming from. It might lower the queue time for some heading into their specific world IF they could get people to move to a new server. Many people are attached to their FC, to their house if they have one, to their friends on their server - and aren't going to want to move to a new server.

Also, consider how much trouble they have been having getting the Oceanic Data Center set up. It's not just having the hardware, it's getting the team in place to get everything set up. And that's been problematic with the pandemic.

[VelKallor]

They do have the Oceanic data center in the works

Confirmed for 6.1.

[Akasier]

Yeah, not their fault on not being able to acquire more semi conductors, you would know that if you've shopped for a simple computer within the past few months. (hint, I shopped for a xmas gift in October, delivery not until February through a well known company)

2002 is their bigger issue, hopefully they'll resolve that.

[DragonFlyy]

The excuse of there being a lack of semiconductors is true, but SE using that as an excuse for them not to upgrade the servers for over half a year is complete bull****. With the kind of money and influence that SE has, they could've acquired them very easily considering that I can literally go online and put together a 10-20k server build and have it shipped to me within a month's timeframe.

You do know that you getting a server like that is a bare bones server with no special hardware? MMOs on average use different hardware than you would see in a basic Web/File server. Then you have to have special hardware that goes with the code for the things MMOs do. Then on top of that, SQEX probably has other hardware needs due to how their communication is setup. It's not just "go to newegg and click on the server link and buy it" There is way more involved for an MMO company that needs more than one server. They acknowledged this, they apologized for this. If you, or anyone else can't accept that, then I don't know what to tell you except, go find something else to play and give up your login slot to someone who is more than ready to wait in line for a bit and play.

[Tanis_Ebonhart]

Please read the comment and don't straw man me. I did read both posts but find them wanting. This was the same response they gave last time in greater detail. I do keep up with the notices in the launcher because they hold a lot of helpful information. This has gone past a properly worded PR post. I was respectfully expressing my frustration at the fact the Dev's didn't do enough to be prepared. This is a reasonable criticism to have for the current situation.

So you're throwing a tantrum