I see what y'all are saying about supply shortages but your telling me that they couldn't prepare better knowing this was coming. You can't honestly tell me they didn't know since the WoW refugee influx that they didn't know or didn't have enough time to prepare for this launch. For me things still haven't been the same since the last time queues were insane. I am willing to accept a lot and have a lot of patience. I honestly don't want a refund or want to end my subscription. What I do want is more then same response they gave after the last time we were in this situation. I want them to acknowledge this is a sh!t show and that they are going to do something about it. I really enjoy this game and appreciate the hard work as well as the dedication they have put into this game. I like many others are frustrated that it seems that this is an issue that should be solved but isn't being done in a good or expedient way.