For what it's worth, I think it's not just the delay in the letter that irks people, it's the lack of information on all grounds. I know this is square Enix, but times have changed and dev teams are usually much more open about what's going on behind the scenes in an MMO these days. I'm not /wristing about how quiet it's been or anything, but I can see the reason why people are fretting.

SE communication is simply not good in this day and age. Better than before sure, but still... Oh well