Openly admitting to ignoring the players

[Shurrikhan]

What they should do is designing casual level encounters and even some of Savage fights to be clearable based on casual healers doing the absolute minimum. Then provide more experienced healers with more DPS tools that will help the team with the fight even more, but just by a tiny margin (5-10%?). This allows accessibility while ensuring that good players have stuff they can work on to stand out.

I think we can expect more from our fights than casual healers doing the absolute minimum, since that equates, quite literally, to them afking while their cohealer solos it (as opposed to the less casual oGCD heals only).

Due to how low the difficulty floor is, that difference between them and the "more experienced healer" is never going to amount to some 5-10%, either, unless you seriously reduce healer's offensive output.