Game Data Recovery Request (GDR) left me in Purgatory

[Rowde]

Yeah... I'm not sure how to fix this.

I imagine they don't give a guaranteed timeframe for rollback requests... cuz then it would make them "reliably" exploitable. Not accusing you, just saying if it was known rollbacks always take x amount of time, then it would be gamed out by those with nefarious intent.

I do agree that it should be possible to cancel the request if it is taking too long though... as this truly is a no win situation. The genuine player in no way benefits from a cancellation request.

Only thing I can recommend is escalation, my boomer dad has gotten a ton of free crap from various companies over the year by tracking down executive's company emails and sending them gripes about his issues with products/services directly. Anecdotal, but he sent VP of something department an email a day where he only changed a number in the body of the text "So and so, it's been x days since I contacted customer service about my issue and I still haven't received a reply about how this will be handled." until that person contacted him and was like... WHAT?! Then Customer Service magically contacted him and resolved his issue immediately.

[Zynyx]

I'd happily try that, but I'm not entirely sure where to even begin. I have gotten to the point where I am sending a daily email to the GMs; however, the phone CS and Game Masters seem to be entirely divorced from each other. When I talk to people over their phone CS they claim they have no communications with GMs and also won't escalate me to any of their managers. They simply ask if there is anything else they can help me with today. :/

[Rowde]

I'd happily try that, but I'm not entirely sure where to even begin. I have gotten to the point where I am sending a daily email to the GMs; however, the phone CS and Game Masters seem to be entirely divorced from each other. When I talk to people over their phone CS they claim they have no communications with GMs and also won't escalate me to any of their managers. They simply ask if there is anything else they can help me with today. :/

Yeah, you'll have to internet and go over their heads. Not anything illegal either, just better direct searches of company profiles and such, you can usually find names of ppl in positions. If you're already in contact with somebody else at the company you can then sometimes "guess" their internal email address structure to email anybody you want (if the email isn't already listed). And believe it or not, this is still all war stories from my boomer dad... he does analysis on tech companies for a living still.

[Breakbeat]

my boomer dad

I don't know if you mean boomer in the 2021 sense of the word, which is like, just anyone over 30 - or, in the actual sense of the word, like people born in the 1940s - 1960s. However, I have to say that 'my boomer dad', who was born in 1947, gives me much the same advice. LOL =)

'Squeaky wheel gets the grease, son."

Must have heard that a million times, and it holds true to this day. Sometimes you gotta be the squeaky wheel. It's not ideal... but it is what it is. I worked text- and voice-based tech support for many years, both as a front-line or "tier 1" agent, and as higher tier II and tier III support. There are indeed things that simply won't get done unless you insist to go over the 'tier I' agent's head.

I don't say this to disparage SE or any tech support in general... I just offer it up because this is the way a major ISP handled their tech support, and I witnessed it first-hand. 'Front line' agents are meant to be a triage unit. Granted, they should be escalating matters they can't or won't help with, but if that ain't happening, sometimes you have to get "creative". /shrug

Good luck OP.