How many people do you know who no longer buy from Mogstation due to Support Center?

[Hausti]

And I've had good support experiences with at least 29 out of 30 companies. Square is the outlier and the problem.

If you need the help of so many support teams then Square Enix is definitely not the problem here.

Fallen for scams in other games as well?

Yeah probably this.

[Vahlnir]

If you need the help of so many support teams then Square Enix is definitely not the problem here.

Yeah probably this.

Yeah...some self reflection might be in order here. lol

[Oshirigami]

Fallen for scams in other games as well?

No, other games have existant security and don't let someone log into your account from China while you're currently logged into it from NA. This is the first time I've ever had such a problem.

Your defense of Sony's awful security is the saddest form of white knight for a billions of dollars corporation.

[Oshirigami]

Sorry again, but for me it was your own fault.

No, it's not my fault that their security is bad.

I dunno. I’ve had my tickets answered within an hour. Longest wait was like 4? But I also got their number on my phone so alot of times if I have an issue I just call them. As for the topic at hand. Man people REALLY need to stop trusting everything they get whispered from randoms. Stop falling for scams PLEASE.

They took 4 days to answer my last reply. GMs also took over 24hr.

If you need the help of so many support teams then Square Enix is definitely not the problem here.

Yeah probably this.

That's quite a strawman you've got there.
There are more companies you deal with than games.
I've had subscriptions that I forgot to cancel and wasn't using the service. I've had items I needed to return because they're defective. I've lost things in games due to bugs. Etc. I've never had an account compromised before, because nothing else I've used as security this bad.

[Valkyrie_Lenneth]

No, it's not my fault that their security is bad.


They took 4 days to answer my last reply. GMs also took over 24hr.



That's quite a strawman you've got there.
There are more companies you deal with than games.
I've had subscriptions that I forgot to cancel and wasn't using the service. I've had items I needed to return because they're defective. I've lost things in games due to bugs. Etc. I've never had an account compromised before, because nothing else I've used as security this bad.

Well, if you have the one time password set up, that bypasses the account lock from logging in on a different device... and if you fell for the phishing scam... you gave them your one time password.... so.... yeah...

Authenticator: Am I a joke to you?

It doesn't help any if you literally give them the authenticator password which they ask for as part of the phishing attempt.

[HollowedDoll]

No, other games have existant security and don't let someone log into your account from China while you're currently logged into it from NA. This is the first time I've ever had such a problem.

Your defense of Sony's awful security is the saddest form of white knight for a billions of dollars corporation.

Authenticator: Am I a joke to you?

[Awha]

I myself know a couple, and have my own experience now.

My account was compromised 7 days ago, 114+ million gil was stolen, and in the past 6 days I've asked 3 times "when will the rollback date be?" since I don't want to lose a ton of progress and it might be better for me to not rollback.
Still no answer on that. At this point it seems like support might even be ignoring me since it's been over 48hr since the last correspondance.

I tried messaging GMs 3 times as well to get support from them, since I know GMs are supposed to be able to recover gil or items that are lost.
GMs keep responding "this falls out of the scope of currently offered GM services. We have determined that your concern can be best handled by our Support Center team."
Which okay, fair enough, if Support Center was actually handling it.

The dumbest part is that I was planning to buy from Mogstation on this last day of the sale, but now I just never want to buy from Mogstation again since I can get screwed over by poor support like this.

Support Center acts like they're personally saving Square money by doing a bad job and not helping customers in a while that surely winds up costing loss sales for far more money instead.
I already knew one person who, while they're addicted to the game and community and they still subscribe, they just do the minimum to play and won't buy from Mogstation anymore after they were banned because their account was hacked. Instead of recovering his account, they banned him.
Then there is a friend who was allowed to buy something from the Mogstation that they already had but forgot they had. Now they have this useless item they can't redeem because they already have it, and support repeatedly refuses to give it to one of their other characters instead. So now they won't buy from Mogstation again. For something that should have been resolved by support in a day when they see they wasted money on a useless item they can't redeem on the character, and which never should have happened if Mogstation worked correctly.

There's really no excuse for support being this bad.

When my account first got compromised I wasn't even that upset about it initially since my experience with other companies' support made me assume that everything would be straightened out and would be fine in a few days at most. Now it's been 7 days and it's not close to resolved and doesn't look like it'll ever be resolved in a satisfactory manner.

You mad at SE cause you were dumb enough to fall for a phishing scam? Okay that will do pig, that will do.

[HollowedDoll]

Well, if you have the one time password set up, that bypasses the account lock from logging in on a different device... and if you fell for the phishing scam... you gave them your one time password.... so.... yeah...



It doesn't help any if you literally give them the authenticator password which they ask for as part of the phishing attempt.

Yeah I suppose there's no cure for stupidity?

[Poporito_Popoto]

No, other games have existant security and don't let someone log into your account from China while you're currently logged into it from NA. This is the first time I've ever had such a problem.

Your defense of Sony's awful security is the saddest form of white knight for a billions of dollars corporation.

You know what's really sad?

Falling for a phishing scam.

[RitsukoSonoda]

You know what's really sad?

Falling for a phishing scam.

Also got to love how they immediately say it was someone from China when just as many of those scams come from ppl in NA...