Honest question, (please dont attack me)

-But is UI options/customization really a bad thing? Seems to me that if say wow/elv users can duplicate what they are "comfortable" with then that would make them more comfortable and stick around in this game? -just an example.

-Now I'm not defending how mods can be used in a derogatory way, however im genuinely curious as to why "options" to make people enjoy the game more are a bad thing?