Refund for lost housing items?

[Dragon-Saber]

Hello, I purchased some items off the FFXIV store for housing. Due to an unfortunate situation, I have lost my in game home and it has been more than 35 days since I was able to log on. I created a support ticket, and I received a stock message saying "
we are sorry for any inconvenience that this may have caused you."

Is there a way I can get my housing items back, or refund my purchases without any issues?

Happy gaming everyone.

[Jojoya]

Unfortunately, no. All housing items listed on the store carry a warning that you may lose the item under specific circumstances, including demolition of your estate. They do not issue replacements or refunds when that happens.

[Arohk]

Unfortunately, no. All housing items listed on the store carry a warning that you may lose the item under specific circumstances, including demolition of your estate. They do not issue replacements or refunds when that happens.

To be honest, if you bought those items for real money, there definatly should be a way to get them back.

[DrWho2010]

To be honest, if you bought those items for real money, there definatly should be a way to get them back.

Perhaps, but it is what it is. You agree to the terms when you buy the item and it reminds you when you place it. If you don't want to "lose your money" then your only choice is to not buy it at all in the first place.

[Catstab]

To be honest, if you bought those items for real money, there definatly should be a way to get them back.

The way is "go and talk to the Resident Caretaker within 35 days"

[Jojoya]

To be honest, if you bought those items for real money, there definatly should be a way to get them back.

Since when are we entitled to free replacements of things we neglect?

There is a warning before we even purchase. When we fail to heed that warning and then lose the item, it's our responsibility.

[Catstab]

Since when are we entitled to free replacements of things we neglect?

There is a warning before we even purchase. When we fail to heed that warning and then lose the item, it's our responsibility.

And a further warning when placing items that tenancy or demolition could cause their loss.

[Claviusnex]

Warnings or not it is a pretty screwed up system. Things that are bought for real money should be tied to the account in such a way that they cannot be deleted or could be recovered through the Mog Station. So while the potential is there to lose stuff as players are warned the right thing to do on SE's part is to allow items purchased through the store to not be deleted in the first place or recoverable by some automated means in the second.

[Catstab]

Warnings or not it is a pretty screwed up system. Things that are bought for real money should be tied to the account in such a way that they cannot be deleted or could be recovered through the Mog Station. So while the potential is there to lose stuff as players are warned the right thing to do on SE's part is to allow items purchased through the store to not be deleted in the first place or recoverable by some automated means in the second.

I guess the thinking is "Why waste developer money and server space on a system that can restore these items when we can just tell players they'd better hang on to what they paid for, and if they don't they will buy it again"

The idea both saves money and makes money at once. Pretty smart move. Remember, SE is a business.

[Claviusnex]

I guess the thinking is "Why waste developer money and server space on a system that can restore these items when we can just tell players they'd better hang on to what they paid for, and if they don't they will buy it again"

The idea both saves money and makes money at once. Pretty smart move. Remember, SE is a business.

Or they don't buy it again and leave the game with SE losing reliable monthly revenue from a subscription. It is a poor business risk for a company that relies on a constant revenue stream from subscribing customers.

I don't expect SE to change this anymore than I expect them to resolve the design flaws in housing but that doesn't mean I consider it a good business decision.