Hello, I purchased some items off the FFXIV store for housing. Due to an unfortunate situation, I have lost my in game home and it has been more than 35 days since I was able to log on. I created a support ticket, and I received a stock message saying "
we are sorry for any inconvenience that this may have caused you."

Is there a way I can get my housing items back, or refund my purchases without any issues?

Happy gaming everyone.