Quote Originally Posted by Arkaviun View Post
There should be some kind of way for Mentors to lose their Mentor status for being rude, Toxic
There is. It's called open a Support Desk ticket and report the mentor's behavior.

SE will investigate and if they agree the player's behavior was inappropriate, they will take action on the account. If a history of repeat inappropriate behavior ends up documented, they will strip the player of their mentor status and they will not be able to regain it.

Quote Originally Posted by Arkaviun View Post
refusing to help new players,
Mentors are not required to help new players on demand. It's a voluntary participation program. They're still normal human beings with their own goals and interests, and they're not required to devote all their time to new player issues.