I'm a graphics designer. I'll be sure to tell my clients that same thing.
Oh wait, no thats not how it works in the real world. Customers deserve the right to be informed and are just as entitled to be angry/dissapointed when communication is weak in a situation such as this one.
And as usual, a white knight springs into defense, spouting metaphors and subjective opinions.
Not once have i complained about patch delay, which you seem to be obtusely pointing out.
Patch delay, i can understand. Weak communication at one of the most pivital times, i cannot.
I'm unsatisified with the update in information for a patch that was supposed to be out already. "(Early February 2012 - Patch 1.21)."
I'm unsatisified with a lack of information when there is MUCH to be given. As someone else said : For them to have held their cards so close to their chest for this amount of time is a joke.
But of course, there will be people who blindly defend, even when in the wrong.