[GM Feedback]

[Krotoan]

Going above and beyond I can understand to a degree, but it seems the GM in question was just doing what they were hired for.

Question.. When your server at a restaurant does their job correctly and to expectations, do you just... ignore them? I understand this is a less personal interaction but thanking people for doing their jobs correctly is something I was taught was courteous and well mannered. Not only that but positive feedback IS helpful. It's important to know when your employees are doing their job badly, but it's also important to know when the customers are being satisfied.