Unbearable server lag since yesterday

[MoltresRider]

It is really bad since 9 AM EDT today. During the Eden raids, all movement in the raid was really jerky, including the camera. I hopped into a Suzaku farm party today and I kept falling off because the audio cue was late and the mesmerizing melody cast bar was not showing half the time so I didn't cast surecast. During The Copied Factory, I was out of AoE with a mile to spare before it disappeared yet I STILL got hit by it. Sometimes I was never in AoE to begin with nor did I move into AoE and I got hit by it, assumingly because it displayed in the wrong spot for me or the game registered me in a different spot. Also some AoEs do not show at all when they are supposed to. I have to butt out of a hunt train today because everything was lagging horribly and many ground AoEs did not show for me.

Is a problem with all my characters on Ultros as well as the one on Excalibur. It is so bad that I will not even stream it.

I have Comcast cable internet 120 Mbps which is more efficient enough to play Final Fantasy XIV. We used to have Frontier DSL, the worst company on the planet but we never got lag like this with them and they run 7 Mbps. There was plenty of lag and disconnects with Frontier but not lag to this point.

It is obviously a conflict with Comcast and FFXIV as I hop on my Nintendo Switch, play Pokémon Shield, do raids, battles, and co-op on that game and there is absolutely zero lag. The lag is ONLY in FFXIV.

[MsMisato]

I didn't call in, since I used to work for Comcast, and I know how hard it is to actually get something escalated from a tier 1 representative. I made a forum post on Xfinity's forums, since reps that are a bit more knowledgeable reply to forum posts (sometimes). Maybe if we light this post up with replies, it will get attention? https://forums.xfinity.com/conversat...2c887da0f3e16b

This is an NTT issue. I hate those guys so much. Not sure how much comcast o rSE can do to get NTT to address the issue.

Helps if I finish typing xD

[Eumen]

Bumping this up a bit because it's still happening and forum staff are responding to other threads and ignoring this one.

[MilkieTea]

Bumping this up a bit because it's still happening and forum staff are responding to other threads and ignoring this one.

See the post above yours.

[Eumen]

See the post above yours.

I've seen it, what about it? Earlier in the thread it's been discussed that SE has a lot more of a chance to get the correct people working to solve it than we do. Comcast techs will just send a tech to customer's homes erroneously and consumers can not reach a service provider like ATT because they aren't the ones needing to host all of that traffic.

[Coletergeist]

Bumping this up a bit because it's still happening and forum staff are responding to other threads and ignoring this one.

I dont think they pay attention much to general discussion, especially on English forums lol.

But to add to this discussion and if it helps at all; I ended up upgrading my plan with comcast, and even though there's less lag from before, there's still some from time to time, and I still get "poor" connection on character load page and not 'excellent' as I used to get like a week ago. Disconnects are still a MAJOR issue for not just myself, but in almost every party I've been in there's been at least 1 or 2 people that D/C or get that pokeball of death next to their name for a few moments before coming back to reality.

[Eumen]

I dont think they pay attention much to general discussion, especially on English forums lol.

But to add to this discussion and if it helps at all; I ended up upgrading my plan with comcast, and even though there's less lag from before, there's still some from time to time, and I still get "poor" connection on character load page and not 'excellent' as I used to get like a week ago. Disconnects are still a MAJOR issue for not just myself, but in almost every party I've been in there's been at least 1 or 2 people that D/C or get that pokeball of death next to their name for a few moments before coming back to reality.

Upgrading a plan wont do anything. That's not where the issue is occurring. It's where comcast connects into ATT/wherever the SE servers are. You could have the lowest tier plan and still be affected the same or the highest end plan. Bandwidth for us on the consumer level is not the issue.

[Coletergeist]

Upgrading a plan wont do anything. That's not where the issue is occurring. It's where comcast connects into ATT/wherever the SE servers are. You could have the lowest tier plan and still be affected the same or the highest end plan. Bandwidth for us on the consumer level is not the issue.

Well it was time I upgraded anyways :,D
We got like a used bad one from before; was worth a shot at least on my end. lol.

But yeah, I do hope this gets resolved soon at least.

[MilkieTea]

I've seen it, what about it? Earlier in the thread it's been discussed that SE has a lot more of a chance to get the correct people working to solve it than we do. Comcast techs will just send a tech to customer's homes erroneously and consumers can not reach a service provider like ATT because they aren't the ones needing to host all of that traffic.

This is an NTT issue. I hate those guys so much. Not sure how much comcast o rSE can do to get NTT to address the issue.

https://www.reddit.com/r/ffxiv/comme...ng_south_east/

This is a known issue, take it to NTT and Comcast - there's nothing SE can do other than deal with NTT themselves - and that's not just something Dynratygus (who you passive-aggressively quoted in the other thread youre talking about) can say "hey we're doing this." Because that's not Dynratygus' job. That's an HR department thing.

Edit: https://forum.square-enix.com/ffxiv/...-Center/page39

This is a WELL known issue, and their only recommendation is going to be to talk to your ISP if the linked solution doesn't work.

[Eumen]

https://www.reddit.com/r/ffxiv/comme...ng_south_east/

This is a known issue, take it to NTT and Comcast - there's nothing SE can do other than deal with NTT themselves - and that's not just something Dynratygus (who you passive-aggressively quoted in the other thread youre talking about) can say "hey we're doing this." Because that's not Dynratygus' job. That's an HR department thing.

Edit: https://forum.square-enix.com/ffxiv/...-Center/page39

This is a WELL known issue, and their only recommendation is going to be to talk to your ISP if the linked solution doesn't work.

I'm not sure why you're going after these gotcha moments here on the forums and derailing it. So something about a pot and kettle would be applicable here. People have well documented that we can't. Have you tried talking to comcast techs about something like this? They literally send a tech to your door. I'm not in the southeast US, I'm in the mountain west. This is country wide and on a bigger scale than home users cable modems being plugged into a router.

And let me know when you find in your infinite research, since we're taking the snarky route, how to contact ATT on this and I'll get right on it.

But in the mean time, the fact of the matter is that this is MUCH more likely on the SE side of things as far as cause and resolution. Because they pay their side of things for a massive amount of bandwidth, and such a corporation(s) at risk of losing subscribers who cant play their games and be at risk of cancelling their subs, especially near a content release, are going to have contacts that are FAR more influential that have a chance of reaching someone at EITHER company (ATT or Comcast) to get this resolved. Compared to home-based users reaching out and talking to an outsourced tech support agent in the Philippines, following a script line by line, asking you to restart your cable modem before scheduling an on-site tech visit between 10 am and 4pm to tell you nothing is wrong. Because speaking from 20 years of nightmarish support from Xfinity, that is EXACTLY what comcast/xfinity will do. Their consumer techs do not have the script/guidelines to get the right people involved.