Can we use the Omega emote code if we're trying to get a replacement figure?

[CastoaKardos]

No, you cannot. The entire box has to remain sealed in order for them to accept the return and provide a replacement.

Thanks for the reply on this! Is this something that was stated somewhere or said through support? I'm only wondering because mine was unsealed in order to look at the damage to the figure (there's an actual defect on mine), though the figure remained within the plastic.