Can we use the Omega emote code if we're trying to get a replacement figure?

[HyoMinPark]

No, you cannot. The entire box has to remain sealed in order for them to accept the return and provide a replacement.

[CastoaKardos]

No, you cannot. The entire box has to remain sealed in order for them to accept the return and provide a replacement.

Thanks for the reply on this! Is this something that was stated somewhere or said through support? I'm only wondering because mine was unsealed in order to look at the damage to the figure (there's an actual defect on mine), though the figure remained within the plastic.

[ForteNightshade]

Thanks for the reply on this! Is this something that was stated somewhere or said through support? I'm only wondering because mine was unsealed in order to look at the damage to the figure (there's an actual defect on mine), though the figure remained within the plastic.

https://support.store.eu.square-enix...sical-Products

This is SE's return/cancellation policy.

[CastoaKardos]

https://support.store.eu.square-enix...sical-Products

This is SE's return/cancellation policy.

Thanks for posting this! I have no idea why I haven't run into this page already. I wonder if the return policy applies to the "damaged product" part below it though... Because especially in regards to the statue, the way it's boxed you can't really see it well enough to tell if it has damage or not without opening it. Seems kinda weird for them to say "your product was damaged, but you had to open the box to see it so no replacement", but you can never quite know with these things. Thanks for the input!!