You need a subscription to get the retainer but it has basic marketboard functions for free.
I don't use it, but my understanding is that the subscription gives you an additional retainer but it was badly phrased that once you have subscribed to the app, you (or rather your character) can then hire a new retainer from the in-game retainer vocate.
I haven't heard for certain that this is the correct understanding, but it seems much more probable.



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