game data recovery ticket worst customer service in the world

[Coletergeist]

I know from personal experience. A few months ago some mysterious person seemingly joined my FC of his own accord and instantaneously took millions of gil from the FC chest the moment a member deposited it (happened within less than a second, according to the logs). They appeared to be a gil seller or bot; they were a level 1 paladin, nothing else even unlocked and had the same exact name and character across multiple servers. A cursory search of their name online also produced a similar event with someone else on a different world with the gil being taken in exactly the same way.

This is why I have 'member' and 'veteran member' as ranks in my FC; new 'members' dont have access to gil for this very reason. Veteran members are members I trust and have been in the FC for at least a month or so. I cant and wont trust new members I dont know ever. Period.

and I'm sorry you had to deal with that, too *^*. That must've sucked so freakin' bad.

[Valkyrie_Lenneth]

This is why I have 'member' and 'veteran member' as ranks in my FC; new 'members' dont have access to gil for this very reason. Veteran members are members I trust and have been in the FC for at least a month or so. I cant and wont trust new members I dont know ever. Period.

and I'm sorry you had to deal with that, too *^*. That must've sucked so freakin' bad.

Wow, you give players access to gil after a month? Even in my fc of people we've known for years. Pretty much all of us have met irl. Only 3 of us have access to gil, and only 2 of us have certain housing access.


2 of them are married, and only 1 and me have the access lol.

[ElHeggunte]

i didnt spend it on anything my account was compromised and yes my account always had a security token it was a data breach when i logged in i was in a different world with no gil left in my account

Okay then. I still don't understand why you made this thread. We can't do anything besides tell you to wait on SE to do their thing and to not get phished again in the future. SE has always taken a long time to do the rollback process and complaining about it on the forums won't make it go any faster.

This is why I have 'member' and 'veteran member' as ranks in my FC; new 'members' dont have access to gil for this very reason. Veteran members are members I trust and have been in the FC for at least a month or so. I cant and wont trust new members I dont know ever. Period.

and I'm sorry you had to deal with that, too *^*. That must've sucked so freakin' bad.

Yes, lesson learned. I immediately adjusted the default rank to have practically zero permissions and demoted anyone who hadn't logged on in a while just to cover the chance of compromised accounts. I had never bothered to tighten permissions after I inherited leadership because I trust everyone in the FC just like the original leader and we never kept gil in the chest to begin with. By this point there were only three of us anyway, including the person who had their gil stolen (they had only been back a week too, but that's an entire story unto itself). I just never imagined that a gil seller would get into the FC and manage to take gil from the chest a literal second after it was deposited.