game data recovery ticket worst customer service in the world

[SilverSp]

...how do you even "lose" 20mil gil? And, like, why does that stopping you from playing?

because square enix told me not to play because when the rollback does happen everything i do will not count and will revert back.

[Hanayumi]

Chill dude, you just got hit a worst time, CA got wrecked by covid past couple months and SE is stationed right next to LAX, its expected to take a long while with customers.

[Chie_M]

When I worked customer service jobs, people who behaved like you got pushed to the back of the queue every single time they nagged us.

[ElHeggunte]

I don't understand why you're spamming us with all of this though? SE Customer Support doesn't really read these forums outside of the Technical and Bug report areas and there's nothing we can do about it. How on earth did you even "lose" 20mil in the first place and how much of SE's fault do you think it is that they'd even do a rollback? Did your gil literally disappear or did you just spend it on the wrong thing or get yourself scammed? They aren't going to fix anything that they perceive comes down to carelessness or lax security. The "how" is very important in determining whether or not SE will even help you by the time they actually address your ticket.

I know from personal experience. A few months ago some mysterious person seemingly joined my FC of his own accord and instantaneously took millions of gil from the FC chest the moment a member deposited it (happened within less than a second, according to the logs). They appeared to be a gil seller or bot; they were a level 1 paladin, nothing else even unlocked and had the same exact name and character across multiple servers. A cursory search of their name online also produced a similar event with someone else on a different world with the gil being taken in exactly the same way.

Unfortunately SE wouldn't do anything because technically the FC permissions allowed the thief to access to the chest. They glossed over the fact or simply didn't care that this guy (seemingly) got himself into the FC and (according to the person whose gil was taken) "forced" the victim to deposit his gil into the chest when he went to interact with it before instantly robbing him blind. All of this again happening within about a second according to the FC and chest logs.

[SilverSp]

I don't understand why you're spamming us with all of this though? SE Customer Support doesn't really read these forums outside of the Technical and Bug report areas and there's nothing we can do about it. How on earth did you even "lose" 20mil in the first place and how much of SE's fault do you think it is that they'd even do a rollback? Did your gil literally disappear or did you just spend it on the wrong thing or get yourself scammed? They aren't going to fix anything that they perceive comes down to carelessness or lax security. The "how" is very important in determining whether or not SE will even help you by the time they actually address your ticket.

I know from personal experience. A few months ago some mysterious person seemingly joined my FC of his own accord and instantaneously took millions of gil from the FC chest the moment a member deposited it (happened within less than a second, according to the logs). They appeared to be a gil seller or bot; they were a level 1 paladin, nothing else even unlocked and had the same exact name and character across multiple servers. A cursory search of their name online also produced a similar event with someone else on a different world with the gil being taken in exactly the same way.

Unfortunately SE wouldn't do anything because technically the FC permissions allowed the thief to access to the chest. They glossed over the fact or simply didn't care that this guy (seemingly) got himself into the FC and (according to the person whose gil was taken) "forced" the victim to deposit his gil into the chest when he went to interact with it before instantly robbing him blind. All of this again happening within about a second according to the FC and chest logs.

i didnt spend it on anything my account was compromised and yes my account always had a security token it was a data breach when i logged in i was in a different world with no gil left in my account they found out my account was compromised it was confirmed second ticket was to do game data recovery to get gil back because they have no other way of recovering 20 million

[Coletergeist]

I know from personal experience. A few months ago some mysterious person seemingly joined my FC of his own accord and instantaneously took millions of gil from the FC chest the moment a member deposited it (happened within less than a second, according to the logs). They appeared to be a gil seller or bot; they were a level 1 paladin, nothing else even unlocked and had the same exact name and character across multiple servers. A cursory search of their name online also produced a similar event with someone else on a different world with the gil being taken in exactly the same way.

This is why I have 'member' and 'veteran member' as ranks in my FC; new 'members' dont have access to gil for this very reason. Veteran members are members I trust and have been in the FC for at least a month or so. I cant and wont trust new members I dont know ever. Period.

and I'm sorry you had to deal with that, too *^*. That must've sucked so freakin' bad.

[Valkyrie_Lenneth]

This is why I have 'member' and 'veteran member' as ranks in my FC; new 'members' dont have access to gil for this very reason. Veteran members are members I trust and have been in the FC for at least a month or so. I cant and wont trust new members I dont know ever. Period.

and I'm sorry you had to deal with that, too *^*. That must've sucked so freakin' bad.

Wow, you give players access to gil after a month? Even in my fc of people we've known for years. Pretty much all of us have met irl. Only 3 of us have access to gil, and only 2 of us have certain housing access.


2 of them are married, and only 1 and me have the access lol.

[ElHeggunte]

i didnt spend it on anything my account was compromised and yes my account always had a security token it was a data breach when i logged in i was in a different world with no gil left in my account

Okay then. I still don't understand why you made this thread. We can't do anything besides tell you to wait on SE to do their thing and to not get phished again in the future. SE has always taken a long time to do the rollback process and complaining about it on the forums won't make it go any faster.

This is why I have 'member' and 'veteran member' as ranks in my FC; new 'members' dont have access to gil for this very reason. Veteran members are members I trust and have been in the FC for at least a month or so. I cant and wont trust new members I dont know ever. Period.

and I'm sorry you had to deal with that, too *^*. That must've sucked so freakin' bad.

Yes, lesson learned. I immediately adjusted the default rank to have practically zero permissions and demoted anyone who hadn't logged on in a while just to cover the chance of compromised accounts. I had never bothered to tighten permissions after I inherited leadership because I trust everyone in the FC just like the original leader and we never kept gil in the chest to begin with. By this point there were only three of us anyway, including the person who had their gil stolen (they had only been back a week too, but that's an entire story unto itself). I just never imagined that a gil seller would get into the FC and manage to take gil from the chest a literal second after it was deposited.

[SilverSp]

this is still not fixed even the supervisor on the call says they cant do anything and ill continue to lose weeks and weeks of paid subscription while they take months to investigate even the cia / fbi files take shorter

[Vidu]

this is still not fixed even the supervisor on the call says they cant do anything and ill continue to lose weeks and weeks of paid subscription while they take months to investigate even the cia / fbi files take shorter

Posting in the official forum wont do anything to get it fixed - I'm not quite sure why you expect this to help? No one here can wave a magic wand and make the people who are working on this kind of issue work faster.

i didnt spend it on anything my account was compromised and yes my account always had a security token it was a data breach when i logged in i was in a different world with no gil left in my account they found out my account was compromised it was confirmed second ticket was to do game data recovery to get gil back because they have no other way of recovering 20 million

...that sounds a lot like you've fallen for one of those scams that have been going on for a while now (and have gotten so bad that they posted an official warning on the Lodestone). For those scams, they'll get you to put in your one-time-password aswell as your normal one, so they can log in to your account. If this is indeed what happend, its still on you - not SEs fault that you rendered your secury token useless by giving away the information.