SE's inability to protect players from stalking/harassment

[AiUsagi]

I'm against the harassment of support workers. I work in a support role and deal with "Karen-esque" behavior all the time. It infuriates me. Flooding the queues with reports over a nonsense issue should be a suspendable offense in my opinion. It has nothing to do with me advocating for "stalkers" or anything like that. There are actual issues that actually impact gameplay in a negative way, such as the serious bot problem this game has... and I can't help but feel that real problems get ignored because support is too busy dealing with nonsense tickets all day long.

Clearly you missed the part where this stalking was not just in-game. My friend blocked this other person on all platforms and they showed up at their front door in another state two days later- but Im not supposed to be concerned about this person to then come back and stalk me, even just in-game? This went beyond ffxiv and they did nothing in-game to prevent it still-their response was just to call local authorities. It wasnt just petty stalking.

[Veliaire]

Clearly you missed the part where this stalking was not just in-game. My friend blocked this other person on all platforms and they showed up at their front door in another state two days later- but Im not supposed to be concerned about this person to then come back and stalk me, even just in-game? This went beyond ffxiv and they did nothing in-game to prevent it still-their response was just to call local authorities. It wasnt just petty stalking.

How is what a person does on their own time Square Enix's problem? Why should the support staff be punished with over 100 tickets because of what someone does IRL?? If its a problem then have your friend call the cops. Don't punish Square Enix and all of us with your complaints.

[AiUsagi]

How is what a person does on their own time Square Enix's problem? Why should the support staff be punished with over 100 tickets because of what someone does IRL?? If its a problem then have your friend call the cops. Don't punish Square Enix and all of us with your complaints.

Again, I see you're a little off topic. Let me redirect you. The point of this thread is to discuss preventative measures, not your opinions and critiques on how I chose to protect myself while being harassed. So please, stay on topic and politely state your opinion regarding the idea of changes being made to the game. Thank you.

[Veliaire]

Again, I see you're a little off topic. Let me redirect you. The point of this thread is to discuss preventative measures, not your opinions and critiques on how I chose to protect myself while being harassed. So please, stay on topic and politely state your opinion regarding the idea of changes being made to the game. Thank you.

The point of this thread is to kick up a stink about how you feel harassed (even though there is no real evidence of it) and why Square Enix needs to act quickly about an issue literally nobody else but you is experiencing. Lets not kid ourselves here.

The truth of the matter is that Square Enix does a great deal to protect players from harassment. You literally do not have to hear from anyone you don't want to. If someone circumvents a blacklist and contacts you by chat with another alt, they are quickly dealt with. Your problem is that another person simply chooses to exist in your space. That is not a real problem. You are not being harassed... and it could be argued that sending over 100 reports over such a short period of time can be considered harassment.

[AiUsagi]

The point of this thread is to kick up a stink about how you feel harassed (even though there is no real evidence of it) and why Square Enix needs to act quickly about an issue literally nobody else but you is experiencing. Lets not kid ourselves here.

The truth of the matter is that Square Enix does a great deal to protect players from harassment. You literally do not have to hear from anyone you don't want to. If someone circumvents a blacklist and contacts you by chat with another alt, they are quickly dealt with. Your problem is that another person simply chooses to exist in your space. That is not a real problem. You are not being harassed... and it could be argued that sending over 100 reports over such a short period of time can be considered harassment.

Thank you for your response, have a nice day. (:

[Theodric]

To be fair, an entire region's worth of players have been ignored by Square Enix in regards to the lack of a promotion for European players when it comes to acquiring the black fat chocobo that North American and Japanese players received access to. With that in mind, I don't feel it's a stretch for the original poster to have run into difficulties reaching the support team and being taken seriously.

[Jojoya]

Clearly you missed the part where this stalking was not just in-game. My friend blocked this other person on all platforms and they showed up at their front door in another state two days later- but Im not supposed to be concerned about this person to then come back and stalk me, even just in-game? This went beyond ffxiv and they did nothing in-game to prevent it still-their response was just to call local authorities. It wasnt just petty stalking.

Square Enix can't handle anything that happens in real life. Once it starts becoming a problem there, you MUST contact local law enforcement. It's outside of SE authority.

That you aren't taking this to law enforcement casts doubt on your claims.

That second screenshot you provided doesn't help your claims either. I'm sorry but you're reporting for someone putting "Be nice" in a message book and admit that you don't know that the character who put it there had anything to do with the original harassment issue. Seriously? I can see why the GMs aren't doing anything. You're randomly reporting players for innocuous activities.

Again, contact local law enforcement if this has moved into the real world as you. Also, seek counseling to help you deal with this in a better fashion because it sounds like you've started jumping at everything when most of it is probably is not harassment at all. That will better prepare you to handle any genuine harassment that may continue to occur.

How has it been proven to be fake?

Nothing has been proven either way but it's not for us to be the judges, not is this the place for the OP to continue to pursue her claims. All she's done is demonstrated why SE is ignoring her reports.

[Veliaire]

Also, seek counseling to help you deal with this in a better fashion because it sounds like you've started jumping at everything when most of it is probably is not harassment at all. That will better prepare you to handle any genuine harassment that may continue to occur.

I couldn't agree with this statement more. If you read through the replies of this post, everyone who disagrees with OP is called a troll, accused of going "off topic", or accused of personally attacking the OP. It's a very emotionally unstable way to deal with valid criticism of a topic put forth to the public. I sincerely hope the person gets the help they clearly need.

[TheRealQuah]

I couldn't agree with this statement more. If you read through the replies of this post, everyone who disagrees with OP is called a troll, accused of going "off topic", or accused of personally attacking the OP. It's a very emotionally unstable way to deal with valid criticism of a topic put forth to the public. I sincerely hope the person gets the help they clearly need.

If I was SE support and received 100 reports of "stalking" from one person, with no proof or evidence (as if there was the person would have been banned instantly, no questions asked. For someone to be stalked there needs to be a direct or indirect threat of harm to the person, which would have been picked up and banned instantly by SE), I'd think that the person making all these reports was the actual perpetrator of the harassment. Adding that person also floods forums and social media sites that the other person is likely to inhabit, kinda seems like a further intimidation tactic.

[AiUsagi]

If I was SE support and received 100 reports of "stalking" from one person, with no proof or evidence (as if there was the person would have been banned instantly, no questions asked. For someone to be stalked there needs to be a direct or indirect threat of harm to the person, which would have been picked up and banned instantly by SE), I'd think that the person making all these reports was the actual perpetrator of the harassment. Adding that person also floods forums and social media sites that the other person is likely to inhabit, kinda seems like a further intimidation tactic.

I havent been stalked in-game since making this post, and 100% SE should have done something, but has not...thus why I made this thread in the first place. Is it so wrong to advocate for changes when you feel that you've been wronged? I think not. Im not someone to waste my time, I genuinely care about people and I think its wrong that my friend and I had to endure this and I dont want to see it continue or happen to anyone else. If that means I have to take the blunt end of a sword to see some justice, so be it. I didnt expect everyone to understand, especially not after SE has ignored it. My whole point of posting in multiple threads to gain SEs attention to the issue to hopefully make a positive change to the features.