Does Square intend to address Market botting?

[Jojoya]

The most the GMs will do is forward the information to the STF.

unfortunately you are wrong, I have many communications and several answers, the GM Team is "isolated", they are not allowed to process any feedback, neither to the community, nor to the STF teams or players! at the moment clicking Support Desk -> Contact Us -> Report Cheating is absolutely useless, it has no effect at all, you get a polite answer that it was read and understood and that they are really sorry that you feel so bad but please understand you must report to the STF via the website.

In which case, SE needs to update the game UI because it specifically states to use Report Cheating to report suspected bot activity.

[Shinzan]

above is one of the replies I got, hope this will be visible

[Jojoya]

above is one of the replies I got, hope this will be visible

Which isn't saying they can't forward information to the STF, only that the GMs can't investigate them and it's better to send the reports directly to the STF. If you're reporting frequently, you're clogging up their ticket queues with things they can't handle.

We really need to press SE to update the Support Desk UI. It clearly stats that bot activity should be reported under Report Cheating.



If they don't want the reports going through the GMs, there needs to be a separate Report Bot Activity option.

[Shinzan]

added another screenshot from previous communication, and what is that? only one bot behind the market board this time, max was 4 at the same time today.
as mentioned before, I've sent hundreds of "Report Cheat" messages and if there is any kind of effect it happens in a weekly sweep.
since it is the far end of the market it is not so populated, so only 3-4 people take notice and most do not take the time to report,
in fact 95% of all players I was communicating with told me that it is nice what I'm doing but they don't see any hope.
the player with the longest fight I know gave up after a year, and I'll give up on December 14th, that's where my 180 day billing cycle ends.

[Jojoya]

Started a thread in the UI subforum asking for changes to be made to the Support Desk UI so hopefully bot reports can start being directed to the STF in-game. Add a like if you support the idea.

https://forum.square-enix.com/ffxiv/...95#post5465195

[Kes13a]

Started a thread in the UI subforum asking for changes to be made to the Support Desk UI so hopefully bot reports can start being directed to the STF in-game. Add a like if you support the idea.

https://forum.square-enix.com/ffxiv/...95#post5465195

the reporting system for it definitely needs a rework if they are unable to process those. Its long overdue and not very clear unless you get a reply at which point most people wont bother with a second report to the right area

[Vaen]

Wait, so what's the Special Task Force website? Is there currently a way to send reports to them directly?

[Shinzan]

https://support.eu.square-enix.com/c...383&la=2&fty=2
and there scroll down to the very end

[Vaen]

Thank you! It's a shame that it's so hidden.

[Jojoya]

Thank you! It's a shame that it's so hidden.

Definitely. Unless someone points you to it, you're unlikely to ever find it.