Why is my damage so low?

[Shougun]

Yes, as I pointed out

I know you pointed it out, you just said we can't say gear isn't having an effect when we can see they're level 51 and have level 49 gear, or lower, and are at minimum at level 50 MSQ. Their gear is absolutely going to have a huge effect on their low numbers. They might have misunderstood potency math as well, of course, but their gear once updated is going to be a huge difference for them.