Quote Originally Posted by Amnmaat View Post
The reasoning behind the limitations was "it would take too long to make 1000000000 hats/helmets from old expansions." Not that creating Shadowbringers hats/helmets for the new races was a problem.
No it wasn't.

Their stated reason for the lack of headgear was that due to their unique designs, the new races would not be able to wear hats. As they put it, the choice was to either compromise on the character designs OR make them as envisaged but unable to equip hats.

It's not simply a matter of backlog. It's a design decision - whether sensible or not - that will continue to carry forward. They will be able to equip masks and circlets but there are not and never have been any promises on actual hats.

Refer to the last section of this Letter from the Producer. "Due to the special design of the Hrothgar and Viera heads, equipped headgear would not display".