I'm not sure how its entitled. No amount of preparation can completely mitigate something to the scale of Covid(global pandemic,) however it quite literally looked like they had zero fail-safes in place. We truly don't know how deep the damage to the game's future content schedule runs but we can speculate.
In a game that has already skeletal content releases, their current methodology just doesn't work, and we are directly observing the consequences of the stubbornness from them, and I feel Shadowbringers will forever be tarnished as the 'what now' expansion which is such a shame because it started off so strong.
All the updates they are putting forth are extremely welcome and good additions to the game, I'd never say otherwise. But they are not worth a six-month content drought. I resubbed at the very tail-end of this patch and I'm still feeling the effects the lull is having(worth noting that I am someone who enjoys pretty much everything this game has to offer.)
Additionally, there is nothing suggesting that this won't be a pattern for 5.4, 5.5, and maybe even the next expansion. Sure people are okay with a one-time deal, but can we really say its acceptable if it becomes the new norm? Should we be okay with such giant gaps for content that rarely has longevity? In my opinion I don't think so and I think its valid to call it out as a flaw of the dev team.
If we are expected to still pay the full subscription during this crisis then its not unreasonable at all to expect the devs to remain somewhat on track during it as well.


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