Has anyone ever recovered their stolen gil? Any advice?

[KageTokage]

The data recovery thing is basically the only option you have. The XIV customer service sadly lacks the capacity to restore stolen items otherwise and is kinda laughably bad compared to the average MMO in general.

Also, the software token should have protected you unless you actually entered the password it gave you on a fraudulent website...which I'm assuming you did considering you mentioned going to a chat link.

[MariaArvana]

The data recovery thing is basically the only option you have. The XIV customer serve sadly lacks the capacity to restore stolen items otherwise.

Also, the software token *should* have protected you unless you actually entered the password it gave you on a fraudulent website...which I'm assuming you did considering you mentioned going to a chat link.

This. They have one-time item restore per account available, but thats for a single item. If you want to recover everything, the data rollback is basically your only option.

Although on the flip-side, hopefully you're now more aware of better internet security habits and never open a link unless its from someone you trust. Even then, to never punch in your log-in details anywhere besides going to the official site manually yourself first. 99.9% of proper websites will retain your log-in state for a set period of time; if you log in at the official place first and then the link wants to log you in again, it's almost guaranteed to be a phish

[alocsin]

This. They have one-time item restore per account available, but thats for a single item. If you want to recover everything, the data rollback is basically your only option.

The only thing I lost was gil, so I'm not sure why they don't allow the one-time item restore on that. Maybe they consider a million gil a million items.

[Vahlnir]

The only thing I lost was gil, so I'm not sure why they don't allow the one-time item restore on that. Maybe they consider a million gil a million items.

Yeah, their restoration systems leave a lot to be desired.

[Penthea]

To be completely fair, that is already in your chat officially the second you log into the game, though not in /tell form. They would have no reason to message you about it privately, which they never have with anyone regarding these things as far as I'm aware.

Yea system messages appear automatically and don't have a player name next to them because...the server isn't a player! Even by default system messages are a completely different colour to private tells.

The only thing I lost was gil, so I'm not sure why they don't allow the one-time item restore on that. Maybe they consider a million gil a million items.

That...really really sucks. Also thanks for answering my question about why you checked out the link.