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  1. #1
    Player Simple_Barghest's Avatar
    Join Date
    Jul 2020
    Posts
    155
    Character
    Wren Blackwing
    World
    Midgardsormr
    Main Class
    Armorer Lv 90
    Same problem here.
    Has been going on for approximately two months now. If I stay within a zone, the game will continue functioning for five to thirty minutes before it crashes. If I attempt to teleport or enter a new zone, it automatically crashes on Loading Screen entry. I have not attempted any other activity simply because I have no idea if it will crash because of Combat or Cutscene, or if it will be just because of the game's execution. The only place I have not had a crash occur has been when I've been in the Crystarium Inn Room (the one accessed via The Pendants - current streak of no crashes is 3.5 hours, before I had to shut computer down for Windows updates). Each time the crash has occurred, some variant of the following has been displayed. On hitting 'Okay,' the game closes - but depending on where I am, sometimes I'll have that error on my screen and still be able to move around and interact with the world I'm loaded into.

    "An unexpected error has occurred. Exiting FINAL FANTASY XIV.
    <current date and time>
    ffxiv_dx11.exe+1297DD7
    ffxiv_dx11.exe+12113C09
    ffxiv_dx11.exe+45359C
    ffxiv_dx11.exe+18D1C2
    ffxiv_dx11.exe+12DE419
    KERNEL32.DLL+17BD4
    ntdll.dll+6CE51"


    Sometimes it's swapped out KERNEL32 and ntdll.dll with a few extra ffxiv_dx11 strings, other times the ntdll.dll strings are the entire list of errors.
    I have attempted to fix this issue through the following:
    ++Uninstall & Reinstall the Game
    ++Uninstall, Delete All Documents Still On Computer, Reinstall
    ++Adjusted NVIDIA control panel, change game graphical settings to lowest possible at Title Screen
    ++Updated all drivers
    ++Disabled full screen optimization
    ++Defragged computer
    ++Uninstalled and Reinstalled DirectX11
    ++Attempted to run game on DX9
    ++Uninstalled, Reinstalled, and attempted DX9
    ++Ran as Administrator
    ++Turned Off Firewall
    ++Cleaned computer of all other applications, then attempted to run
    ++Gave up for two weeks, tried again later, hoped that it was a hiccup
    ++attempted to acquire a crash log to see which files were having the issue - no dice, apparently FFXIV has an internal system that crashes the game on detecting a problem. Verified this with another game as well, so I know I was doing the crash-log process correctly.
    ++gave up, went into BIOS settings, told the RAM to get the fuck over itself
    ++gave up again, used a recently factory-reset laptop on a lark. Noticeable difference: This attempt, the game ran fine for 2 hours... Then crashed with a variant of the above message.

    I'm this close to seeing if the machine spirits are real and trying to apply ritual ointments and binary prayers to the Omnissiah.
    (2)

  2. #2
    Player
    Goldilocks's Avatar
    Join Date
    Jul 2020
    Posts
    2
    Character
    Nojra Camoa
    World
    Siren
    Main Class
    Ninja Lv 87
    After pulling my hair out trying about 15 or so "fixes", the thing that finally ended up working for me was updating/flashing my motherboard's BIOS to the latest firmware.
    Turns out it was really in need of an update, it was at 1.XX and I updated to 4.XX.
    If you've tried everything else, maybe consider this. Just know that it's (potentially) dangerous to your hardware/might cause additional problems if something goes wrong so try it at your own risk and do some research beforehand. I am not responsible for anything bad that may happen.
    I've gone 5 days in a row now with zero crashes after averaging maybe 2-6 per day before doing this. I don't know exactly why it worked, but it worked. No more dx11/ntdll/kernel32 nonsense.
    (0)

  3. #3
    Player Simple_Barghest's Avatar
    Join Date
    Jul 2020
    Posts
    155
    Character
    Wren Blackwing
    World
    Midgardsormr
    Main Class
    Armorer Lv 90
    Quote Originally Posted by Simple_Barghest View Post
    Same problem here.
    Has been going on for approximately two months now. If I stay within a zone, the game will continue functioning for five to thirty minutes before it crashes. If I attempt to teleport or enter a new zone, it automatically crashes on Loading Screen entry. I have not attempted any other activity simply because I have no idea if it will crash because of Combat or Cutscene, or if it will be just because of the game's execution. The only place I have not had a crash occur has been when I've been in the Crystarium Inn Room (the one accessed via The Pendants - current streak of no crashes is 3.5 hours, before I had to shut computer down for Windows updates). Each time the crash has occurred, some variant of the following has been displayed. On hitting 'Okay,' the game closes - but depending on where I am, sometimes I'll have that error on my screen and still be able to move around and interact with the world I'm loaded into.

    "An unexpected error has occurred. Exiting FINAL FANTASY XIV.
    <current date and time>
    ffxiv_dx11.exe+1297DD7
    ffxiv_dx11.exe+12113C09
    ffxiv_dx11.exe+45359C
    ffxiv_dx11.exe+18D1C2
    ffxiv_dx11.exe+12DE419
    KERNEL32.DLL+17BD4
    ntdll.dll+6CE51"


    Sometimes it's swapped out KERNEL32 and ntdll.dll with a few extra ffxiv_dx11 strings, other times the ntdll.dll strings are the entire list of errors.
    I have attempted to fix this issue through the following:
    ++Uninstall & Reinstall the Game
    ++Uninstall, Delete All Documents Still On Computer, Reinstall
    ++Adjusted NVIDIA control panel, change game graphical settings to lowest possible at Title Screen
    ++Updated all drivers
    ++Disabled full screen optimization
    ++Defragged computer
    ++Uninstalled and Reinstalled DirectX11
    ++Attempted to run game on DX9
    ++Uninstalled, Reinstalled, and attempted DX9
    ++Ran as Administrator
    ++Turned Off Firewall
    ++Cleaned computer of all other applications, then attempted to run
    ++Gave up for two weeks, tried again later, hoped that it was a hiccup
    ++attempted to acquire a crash log to see which files were having the issue - no dice, apparently FFXIV has an internal system that crashes the game on detecting a problem. Verified this with another game as well, so I know I was doing the crash-log process correctly.
    ++gave up, went into BIOS settings, told the RAM to get the fuck over itself
    ++gave up again, used a recently factory-reset laptop on a lark. Noticeable difference: This attempt, the game ran fine for 2 hours... Then crashed with a variant of the above message.

    I'm this close to seeing if the machine spirits are real and trying to apply ritual ointments and binary prayers to the Omnissiah.
    UPDATE 1: Approximately three days ago (July 14th) I decided to do a full machine reset. Clean out everything, delete it all, and then reinstall to see what causes the problems.
    For about two days, this worked!
    ... Until today, when I attempted to teleport to Ul'dah at 11:28 AM MST.
    Same fucking crash occurred. And now I cannot even log in again, because every time I get past Character Selection and try to load in to Ul'dah? I crash with the same kind of error (although this time, no KERNEL32 or ntdll code strings).

    UPDATE 2: So today, between 1:30 and 1:35 PM (MST) I attempted to log in on two low-level alts. One of them was in Old Gridania, the other in Limsa Lominsa Upper Decks. The first one was able to zone transition from Old Gridania, to New Gridania, to Central Shroud without any problems. The second went from Limsa Lominsa Upper Decks to Lower La Noscea with the same capability.
    The character that attempted to teleport to Ul'dah? Crashed on log-in attempt and loading screen.
    Ul'dah is fucking cursed.
    (0)
    Last edited by Simple_Barghest; 07-18-2020 at 04:39 AM. Reason: Adding new information.

  4. #4
    Player
    Pahlavan's Avatar
    Join Date
    Sep 2013
    Posts
    1
    Character
    Gahreman Fuladi
    World
    Behemoth
    Main Class
    Dancer Lv 66

    DX11 crashes

    I used to have this issue during ARR, and it was never fixed back then, i tried everything. Then i started playing a few weeks ago again, and i have a completely different computer. its all new. still happening in Shadowbringers update.... This was the reason i stopped playing way back then and while it isnt happening as often, as it used to, im still getting the errors probably 5-6 times a day. infuriating.
    (0)