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  1. 06-10-2020 08:30 AM #1
    Menithe
    Player
    Menithe's Avatar
    Join Date
    Dec 2016
    Posts
    9
    Character
    Aaridty Ridge
    World
    Mateus
    Main Class
    Fisher Lv 80
    Quote Originally Posted by Saccharin View Post
    Sounds like you've made another, separate account. Best to ask support to sort it out.
    Actually that is the issue - when logged in, it is asking to make a separate account, but there is no choice to go to normal account. We have reached out to support, they treated it as a password reset - but responded and are hoping for a reply.
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  2. 06-10-2020 08:34 AM #2
    Saccharin
    Player
    Saccharin's Avatar
    Join Date
    Aug 2013
    Posts
    1,128
    Character
    Blue Kitty
    World
    Moogle
    Main Class
    Conjurer Lv 84
    Quote Originally Posted by Menithe View Post
    Actually that is the issue - when logged in, it is asking to make a separate account, but there is no choice to go to normal account. We have reached out to support, they treated it as a password reset - but responded and are hoping for a reply.
    Sounds like support are the only one who can help so let's hope you get a GM who knows what they are doing.
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