Cant proceed past level 50

[R1edhawk]

I bought the complete edition of the game about a week ago(throght steam) and cant get past level 50
i assume there might be a problem with the expansions of the game (which are included in the edition of the game that i bought) and i couldnt find a solution through the support of centers of the game ( both square enix and the mog station), the steam support says that only the game support can help with the problem...
i hope im posting this in the right place, i couldnt find any email support or something like that.
thank you

[Rhaervis]

Good afternoon and thank you for posting in the Final Fantasy XIV Technical Support Forums.

We apologize for any inconvenience that has occurred when playing Final Fantasy XIV. Unfortunately the issue you are describing is not a technical issue. We will be moving this thread to "General Discussion".

Good luck with your adventures through Eorzea!

[Valkyrie_Lenneth]

Did you activate the code on the mogstation? Just buying it on steam doesn't do anything

[Makeda]

I'm a bit lost as to how we the other players are supposed to be better at fixing this guy's account than the people in tech support... O.o

Seems like this thread does NOT belong in General Discussion unless we've all been given account management powers I am not yet aware of...

[Canadane]

I'm a bit lost as to how we the other players are supposed to be better at fixing this guy's account than the people in tech support... O.o

Because they follow a script while players can at least use a bit of logic.
I've worked enough tech support jobs to know how it goes.

[Edax]

I'm a bit lost as to how we the other players are supposed to be better at fixing this guy's account than the people in tech support... O.o

Seems like this thread does NOT belong in General Discussion unless we've all been given account management powers I am not yet aware of...

I'm guessing the temporary closure of Customer Support means we have to do their jobs now?


COVID-19 Update: Temporary Closure of Customer Support (Mar. 20):
https://na.finalfantasyxiv.com/lodes...c3693cf1d8d957

[Valkyrie_Lenneth]

Because it's likely not a technical question. This is an account support question, not handled by tech support section on the forums.

[Brightamethyst]

Because it's likely not a technical question. This is an account support question, not handled by tech support section on the forums.

Right, but even so. How is the general forum a better place for an "I think maybe I installed or registered something wrong" thread than the support forum? This seems very much like a customer support question rather than a general public question.

[Valkyrie_Lenneth]

Right, but even so. How is the general forum a better place for an "I think maybe I installed or registered something wrong" thread than the support forum? This seems very much like a customer support question rather than a general public question.

There is no real customer support on the forums other than technical support.

Actual support is email/chat/phone, which is impacted at the moment.

[Ceridwenae]

Did you activate the code on the mogstation? Just buying it on steam doesn't do anything

Yep, the complete edition has the base game, then all the expansion content is bundled in addition under Shadowbringers. If you've not put the Shadowbringers bundle CD Key in (in addition to the base game key), then you wouldn't be able to get past level 50. Find the extra CD Key on the game's Steam page, with the cog symbol>Manage>CDKeys. Hope this is the missing piece, OP, & good luck.