Continuous DirectX Errors

[hynaku]

Found on my pc it was caused by a shading program that came with my rtx 2080 graphics card. When turned it off all the dx11 errors stopped. It kind of did same thing as what reshade would do.

[viaharbinger]

Four thoughts.

1. It sounds like you may be overheating? That will cause issues somewhat randomly.

2. You have done a lot on the graphics side. Many people don't realize that DX11 also controls the audio. Is there an issue with audio drivers/system?

3. Finally, from the software list I see many ASUS system apps. Is one of them causing issues? i.e. are power manager settings or other settings at fault?

C:\Program Files (x86)\ASUS\AEGIS II\AEGIS_II_AlertService.exe 00001AF4

C:\Program Files (x86)\ASUS\AEGIS II\Boost Launcher\BLMonitor.exe 00001D04
C:\Program Files (x86)\ASUS\AEGIS II\Lighting\AudioDetect.exe 00001D0C
C:\Program Files (x86)\ASUS\AEGIS II\Lighting\CheckCD_RomLighting.exe 00001CE8
C:\Program Files (x86)\ASUS\ASUS Manager\Ai Charger II\Ai_ChargerII_TrayIcon(ASUS_Manager).exe 000003C4
C:\Program Files (x86)\ASUS\ASUS Manager\AsHKService.exe 00000FEC
C:\Program Files (x86)\ASUS\ASUS Manager\PC Cleanup\SecureDeleteBackground.exe 00001D84
C:\Program Files (x86)\ASUS\ASUS Manager\Power Manager\Power Manager_background.exe 00001884

4. Once upon a time I was having random crashes in FFXIV. The root cause was when I plugged in my my cell phone to charge it would draw just enough current , when graphics where going full bore, to pull down the power supply and reboot the system.

1. I can only assume that because it happens in busy fights, but it used to happen randomly too. I'm already running on standard (laptop) settings so I don't think I can put the graphics any lower. At this rate I might just have to bite the bullet and void the warranty to clean it out.

2. I've updated the audio drivers too but there was another update recently. Had an error with my headphones for a bit but that doesn't come up in the hardware and devices diagnostics anymore.

3. Not sure, but I changed the settings on the power manager to focus on performance in case. Nothing else seemed to touch on performance or graphics. The checkcd_romlighting.exe and securedeletebackground.exe which are associated with ASUS both always seem to be running in the background.

4. I have headphones, a mouse, and a keyboard using the usb ports right now. Was there a method to finding this out?

Good afternoon and thank you for the reply.

When the game crashes, is anything over heating? Additionally, do you have a way of monitoring these temperatures?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

I only have MSI Afterburner to look at the temperature, my computer doesn't offer a built in program to monitor temperatures. Seeing as the temperature never goes over 83, that could be its limit. But even with the fans keeping the temperature below 63 degrees, it still crashes.

Found on my pc it was caused by a shading program that came with my rtx 2080 graphics card. When turned it off all the dx11 errors stopped. It kind of did same thing as what reshade would do.

Was this in the nvidia control panel?

[Kirika-]

I only have MSI Afterburner to look at the temperature, my computer doesn't offer a built in program to monitor temperatures. Seeing as the temperature never goes over 83, that could be its limit. But even with the fans keeping the temperature below 63 degrees, it still crashes.

Use HWMonitor instead, as it will show all devices' temperatures plus wattage used per device/core.
https://www.cpuid.com/softwares/hwmonitor.html

Also, the Asus Aegis II software is kinda messy when dealing with DirectX programs.
FF14 runs in DX11 (or DX9 if you switch it to that) and one thing that most video cards do not like to do is to display more than one DX version at a time. Some of Aegis programs run in an overlay, which might run in a different DX version than the game is running under certain circumstances, which might cause the crashes.
If you don't actually use all the Aegis features, it's best to uninstall it....cause with the exception of a couple features, it is really just bloatware.

[viaharbinger]

Progress update! While I haven't tried anything stressful ingame recently, I've managed to finish the SHB benchmark without crashing. All I've done since then is crank the fans to 95% and relocated the tower to sit on its side on a desk. Tried this a few times to then tried it without the fan and it crashed in the third cutscene. I've tweaked so many things at this point I could be forgetting something. Guess all this points to overheating, but I'm not sure how to fix that more than I already have without opening the tower. I'm not sure if I can rely on it for say farming e6s (it used to crash so badly in phase 2) but I'll be looking into how it handles ingame stuff coming up.