Can we please have more options to lower graphics settings?

[Penthea]

Yes, but it doesn't make sense that people who could play the game at minimum 30fps in the past no longer can get at least that.

When updating an MMO it's important to keep it accessible, even if the requirements have changed.

You've just answered yourself. The requirements have changed, so it does make sense that for some people their fps is lower than before.

Also the laptop that they have can run the ShB benchmark and get a Standard rating on medium settings - they get workable FPS there, but certain raids prevent them from performing well.

Benchmarks are more of an indication of potential performance than an actual undisputed grade. The only true test is playing the actual game.