North American Data Center Lag

[KayrieFirepeak]

This isn't something SE can do anything about. It's the route your data takes, nothing SE can do about that. A VPN should solve your issues, and they aren't expensive. I used one for a couple of years a while back before we got our EU servers.

I do appreciate it's horribly frustrating but please stop blaming SE. There are plenty of things they do need to sort out, this is not one of them. They can't do anything about this

Part of the responsibility of running a subscription service is that when your service is degraded for a large percentage of your customers, you put out a statement to announce that you are investigating the issue. This is regardless of whether or not the issue is outside of your control. This is standard practice for -any- company that runs a subscription service. Even Blizzard, for all their faults, communicates when there are network issues affecting customers.

Going radio silent while your users are left to speculate why they are going on 3 days without reliable access to your service, is incredibly unprofessional.

Second, while this is not something that could be done quickly, the capability exists to move datacenters, change ISPs, move servers to highly reliable cloud hosting, etc, all which would change the current routing situation. I would imagine if -my- customers repeatedly experienced a routing issue every time I released a major update, I would look into moving my servers. The claim that this is something that can't be fixed is a bit ridiculous and silly. SE has a working relationship with NTT, as they own the DataCenter and the links. SE has a responsibility to push NTT to resolve this issue.